Thanks for your feedback ! The issue forum is used to deal with issues related to system error reporting. If it's about suggestions in use, you can update your thoughts in the ideas forum. It is a place for customers provide feedback about Microsoft Office products . What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.
Best Regards,
Community Support Team _ Ailsa Tao
Hi @IzaLeo ,
For the time being, there is no feedback from other users who have encountered similar experiences as you. We have not been able to reproduce this problem, during our investigation we found that some solutions have been shared by users in the past, please check if they are helpful to you.
Solved: DataSource.Error Web.Contents failed to get data f... - Microsoft Fabric Community
Best regards.
Community Support Team_Caitlyn
Hi @Data-Rainer
Issue is mitigated in all regions except CANADA central. ETA for Canada is 19th . Please refresh the browser and check the dataformat .
Best Regards,
Community Support Team _ Ailsa Tao
Hi all,
Please check the image below to make sure that you are experiencing this issue and that it has been fixed.
Best regards,
Community Support Team_ Caitlyn
Hi all,
I wasn't able to reproduce the issue, but I believe it would be due to a different version of Power BI Service.
Can you provide detailed version information (you can find it in the top right corner of Power BI Service > "?" >About Power BI )
Also, it would be more helpful if you could provide some example gifs describing the issue. (Be careful not to include sensitive information)
We will get back to the product team as soon as this issue is confirmed.
Best regards.
Community Support Team_Caitlyn
Hi @Nexter ,
Disableing the "Modern visual tooltips" is a possible work-around.
For more you may refer to :
Bug: Help Tooltip Not Displaying in Power BI Servi... - Microsoft Power BI Community
Best regards.
Community Support Team_Caitlyn
Hi @gbaudouin79 ,
I did a simple test but did not reproduce your problem.
Based on your description it seems that the problem only occurs with some users in the organization? Can you provide some similarities between these users for us to troubleshoot?
Best regards.
Community Support Team_ Caitlyn
Hi @CMorgado ,
Kindly see the comment from bjkoning-bince , he gives a nice reply.
Best regards.
Community Support Team_Caitlyn
Hi @sebadb9 ,
We've seen that you've submitted support tickets, and ticket engineers have more authority to handle these issues than we do. Sorry for the bad experience, but the best way to address this issue at this stage is delete your dataset/report in the service and publish a new one. It’s by design.we see that you are not very satisfied with this solution and the product will continue to be optimized.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution from ticket engineer.
Best Regards,
Community Support Team _ Caitlyn
Hi @kaylastarr ,
Seems the issue was resolved, please try again in your side.
Best regards,
Community Support Team_yanjiang
Hi all,
We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.
Best regards.
Community Support Team_Caitlyn
Hi @awright19
Thanks for your feedback ! The issue forum is used to deal with issues related to system error reporting. If it's about suggestions in use, you can update your thoughts in the ideas forum. It is a place for customers provide feedback about Microsoft Office products . What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.
Best Regards,
Community Support Team _ Ailsa Tao
Hi @danny_oneill ,
I wasn't able to reproduce the problem, would you mind providing a sample pbix file (not containing sensitive information)
As soon as it is acknowledged as an issue, we will send it back to the product team for a fix.
Best Regards,
Community Support Team _ Caitlyn
Hi @cassidy ,
We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.
Best regards.
Community Support Team_Caitlyn
Hi @Nalsey ,
This incident has been mitigated globally. I will close the thread.
Best regards,
Community Support Team_yanjiang
Hi @brents ,
Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.
The link of Power BI Support: Support | Microsoft Power BI
For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community
Best Regards,
Community Support Team _ Caitlyn
Hi @tamvu2402 ,
We have received feedback from other users about this issue. But unfortunately we are not able to reproduce it. This doesn't seem to be an issue that will occur for everyone. Would you mind providing a detailed version of Power BI Service?
I will keep investigating this issue and will give feedback here if there is any progress.
Best regards.
Community Support Team_Caitlyn
Hi @PBI_enthusiast2 ,
Too large data model may be a reason for your scenario, maybe you can try to cut down you data size and try again. Please make sure you have updated the Power BI Desktop to the latest version.
In addition, you can also take a look at following link who faced similar issue:
https://community.powerbi.com/t5/Desktop/Issue-with-Publishing-PBIX-File/m-p/68513
Community Support Team_Caitlyn
Hi @catiewilliams17 ,
Here's the latest version 2.116.843.0, please reinstall it and try again:
Download Microsoft Power BI Desktop from Official Microsoft Download Center
Best regards,
Community Support Team_yanjiang