cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Share your ideas and vote for future features

Suggest an idea
msg88

Can't Log in to PowerBI Desktop...No Error, just nothing.

Submitted Wednesday Submitted by Wednesday
I have rebooted, updated, uninstalled, re-installed and gotten nothing. When I go to close end the task in Task Manager, I get "Something went wrong" and a "Report this issue". I have copied and pasted the details below:   I have been using PowerBI Desktop to publish to the service for over a year without issue. Just went to do an update yesterday and couldn't.   Feedback Type: Frown (Error) Timestamp: 2023-05-31T13:51:23.5156497Z Local Time: 2023-05-31T09:51:23.5156497-04:00 Session ID: 5c2acf29-a1f0-47bb-a2aa-6b247070b0ea Release: May 2023 Product Version: 2.117.984.0 (23.05) (x64) Stack Trace: Microsoft.PowerBI.Client.Windows.MainWindow+AnalysisServicesCrashedAfterSuccessfulConnectionException at Microsoft.PowerBI.Client.Windows.MainWindow.OnAnalysisServicesProcessExited(AnalysisServicesProcessExitedEventArgs e) at Microsoft.Practices.Prism.PubSubEvents.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments) at Microsoft.Practices.Prism.PubSubEvents.EventBase.InternalPublish(Object[] arguments) at Microsoft.PowerBI.Client.Windows.Services.EventAggregationService.<>c__DisplayClass22_0`2.<PublishAndMarshalExceptions>b__0() at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_0.<SendAndMarshalExceptions>b__0(Object null) --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback) at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) PowerBINonFatalError: {"AppName":"PBIDesktop","AppVersion":"2.117.984.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.MainWindow","Error":"Microsoft.PowerBI.Client.Windows.MainWindow+AnalysisServicesCrashedAfterSuccessfulConnectionException","MethodDef":"OnAnalysisServicesProcessExited","ErrorOffset":"44"} OS Version: Microsoft Windows NT 10.0.22000.0 (x64 en-US) CLR Version: 4.8 or later [Release Number = 528449] Peak Virtual Memory: 74.2 GB Private Memory: 579 MB Peak Working Set: 909 MB IE Version: 11.1.22000.0 User ID: 96d463f7-163d-42b2-b650-6f21d90a760f Workbook Package Info: 1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False. Telemetry Enabled: True Model Default Mode: Empty Model Version: PowerBI_V1 Enabled Preview Features: PBI_enableWebView2 PQ_WebView2Connector PBI_sparklines PBI_scorecardVisual PBI_NlToDax PBI_fieldParametersSuperSwitch PBI_horizontalFusion PBI_setLabelOnExportPdf Disabled Preview Features: PBI_shapeMapVisualEnabled PBI_SpanishLinguisticsEnabled PBI_qnaLiveConnect PBI_b2bExternalDatasetSharing PBI_enhancedTooltips PBI_angularRls PBI_onObject PBI_dynamicFormatString PBI_oneDriveSave PBI_oneDriveShare Disabled DirectQuery Options: TreatHanaAsRelationalSource Cloud: GlobalCloud DPI Scale: 100% Supported Services: Power BI Analysis Services Started Process ID: 9072 ... View more
Status: Investigating

Hi  @msg88 ,

 

We've seen feedback from users in another thread with similar experiences to yours, and my colleagues are investigating this issue in full force. I will give you feedback here if there is any progress.

As a temporary workaround, you can roll back to the previous version first.

 

Best regards.
Community Support Team_ Caitlyn

 

See more ideas labeled with:
5 Comments (5 New)
sgrewal

Getting an issue in logging into external tenant organization from Power BI desktop.

Submitted Tuesday Submitted by Tuesday
Getting an issue in logging into external tenant organization from Power BI desktop , Switching organization from PBI Desktop to other PBI tenants Login and Sign in from PBI Desktop only recognizing now Corp Tenant ID only not external tenant login ID. ... View more
Status: Investigating

Hi @sgrewal 

Power BI Desktop has no login restrictions for external tenants. The only restriction is when it comes to sharing. Internal users are not allowed to share content directly from within the organization to external users, and there is no distinction between inside and outside the organization when logging into PBI Desktop or PBI Service. Unless your company's network security guidelines restrict the use of other domains.

 

I was able to log in to PBI Desktop using the two accounts in the screenshot, obviously they are not part of the same organization.

vyetao1msft_0-1685500748361.png

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
4 Comments (4 New)
benv

Recent update to Power BI deployment pipelines is harder to use with flat icons

Submitted on ‎05-24-2023 12:47 PM Submitted by on ‎05-24-2023 12:47 PM
I think the new Power BI deployment pipelines UI/UX that removed the colorful icons for reports, datasets, and dashboards is harder to use. The new "line drawing" icons require more attention to differentiate between the different types of assets. Could you add colors to the line drawing icons? ... View more
Status: Delivered

Hi @benv ,

 

Sorry it‘s by desgin.

If you would like to suggest  feature improvements, you may  vote the idea and comment here  to improve this feature. It is a place for customers provide feedback about Microsoft Office products . What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.

 

Best Regards,
Community Support Team _ Caitlyn

See more ideas labeled with:
  • Report Server
3 Comments (3 New)
plover

PowerBI Service not responding

Submitted on ‎03-15-2023 05:11 PM Submitted by Advocate I on ‎03-15-2023 05:11 PM
Hey  No reports are loading in the PowerBI Service, they just sit there. This is occuring through my browser and the app. I am unable to connect to any datasets. No way to contact support, so ive had to logged an 'idea' ... View more
Status: Delivered
See more ideas labeled with:
  • Report Server
15 Comments (15 New)
chang_B

Calculated column works in Power BI desktop but not Power BI service. Visual won't load.

Submitted on ‎02-15-2023 05:46 AM Submitted by on ‎02-15-2023 05:46 AM
I have a pie chart visual in my report that uses a calculated column as one of the fields. Up until now it stopped working in Power BI service. Nothing has changed on the report and it has always worked in the past. The visual works fine in Power BI desktop but when published to Service it gives me an error. Any ideas why it would stop working suddenly?     ... View more
Status: Accepted

Hi @chang_B 

It’s a known issue . The engineers are actively working on this issue and I will come back with an update if there is any progress.

 

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
  • Report Server
44 Comments (44 New)
dbruem

Gantt 2.2.3 Tooltips not appearing when report published

Submitted on ‎05-11-2023 09:05 AM Submitted by on ‎05-11-2023 09:05 AM
The tooltip does not appear when I hover on a GANTT line when the report is published.  It appears fine on the desktop.  The issue has been tested from multiple machines and browsers.  Does the GANT visual ever get updates?  The version number hasn't changed in years.   ... View more
Status: Investigating

Hi  @dbruem ,

 

We have received feedback from other users that tooltips is not displayed on Power BI Service.
Can you provide detailed information about the version of Power BI Desktop and Power BI Service?
Also does this problem persist if accessed through app.powerbi.com?

 

Best regards.
Community Support Team_Caitlyn

See more ideas labeled with:
3 Comments (3 New)
hugo-gomes

BUG: Date format and number has change to US format in all reports and for all users (Power BI Servi

Submitted on ‎04-17-2023 04:02 AM Submitted by on ‎04-17-2023 04:02 AM
New Bug: all published panels had their dates and numbers changed to an American format as of this weekend, for all users in the organization ... View more
Status: Delivered

Hi @hugo-gomes 

Issue is mitigated in all regions except CANADA central. ETA for Canada is 19th .

 

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
2 Comments (2 New)
wittwo_sagra

Urgent Issue: Incorrect display of Polish characters impacting our business.

Submitted on ‎04-24-2023 05:03 AM Submitted by on ‎04-24-2023 05:03 AM
Dear Support Team,  I am writing to bring your attention to a critical issue that we are facing with the display of Polish characters on your platform. As a company that relies heavily on Microsoft products, we hold your services in high regard. However, the current situation is causing serious concerns, not just for us, but for our clients as well. We have noticed that the Polish characters are being displayed incorrectly on PowerBI.com, which is affecting the quality of our reports and visualizations. Our clients have raised complaints about the unprofessional appearance of these characters, and as a result, our business reputation is being negatively impacted. To give you more context, we have tried changing the language settings on PowerBI.com service, but the issue persists. We have also tested the display on both Microsoft Edge and Chrome, which confirms that this is a global problem, and not merely browser-specific. To replicate issue change site language to Polish We kindly request your immediate attention to this matter and a prompt resolution. We believe that you understand the importance of providing accurate and professional-looking visualizations for businesses like ours that rely on your services. We appreciate any help you can provide in addressing this issue as soon as possible. ... View more
Status: Investigating

Hi @wittwo_sagra ,

 

Thank you for your feedback, would you be able to provide us with what kind of results these characters are expecting, we need a proper output sample to feed this issue to the product team.

 

 

Best regards.
Community Support Team_ Caitlyn

 

See more ideas labeled with:
3 Comments (3 New)
sgrewal

BUG : Power BI April 2023 version : Can't see the name of the file at the top of the desktop.

Submitted on ‎04-14-2023 08:11 AM Submitted by on ‎04-14-2023 08:11 AM
Look like Issue with Power BI April 2023 version : No longer able to see the name of the file at the top of the desktop app as shown below. When I hover, it just displays "undefined".     ... View more
Status: Delivered

Hi @sgrewal @ricardcom ,

Glad the problem was disappear, then I will close the thread.

 

Best regards,

Community Support Team_yanjiang

See more ideas labeled with:
5 Comments (5 New)
BRNS

SCHEDULED REFRESH ERROR WHEN USING DATASET CONNECTION

Submitted on ‎01-12-2023 02:53 AM Submitted by on ‎01-12-2023 02:53 AM
Data source error: {"error":{"code":"Premium_ASWL_Error","pbi.error":{"code":"Premium_ASWL_Error","parameters":{},"details":[{"code":"Premium_ASWL_Error_Details_Label","detail":{"type":1,"value":"Refresh is not supported for datasets with a calculated table or calculated column that depends on a table which references Analysis Services using DirectQuery."}}],"exceptionCulprit":1}}} Cluster URI: WABI-SOUTH-CENTRAL-US-redirect.analysis.windows.net Activity ID: 954fd614-029c-451f-ab77-aac648a599e3 Request ID: 02fb20e5-43e4-376e-ccc8-b07440f335f0 Time: 2023-01-12 10:31:06Z ... View more
Status: Investigating

Hi @BRNS 

It sounds like you are trying to refresh a Power BI dataset that includes a calculated table that depends on another table that uses Direct Query mode to connect to an Analysis Services data source. Unfortunately, Power BI does not currently support refreshing datasets that include calculated tables that depend on tables using Direct Query mode.

One solution you could consider is to change the source data for the calculated table so that it does not use Direct Query mode. This would allow you to refresh the dataset, but you would need to find a way to incorporate the data from the Direct Query source into the calculated table using other means, such as using Power Query to merge or append the data.

Another option is to use a separate dataset for the calculated table, and then use a measure or a report-level filter to control the data displayed in the report based on the data in the calculated table. This would allow you to refresh the main dataset without affecting the calculated table.

It's also worth noting that Power BI recently introduced the ability to refresh datasets that include calculated columns, so you may want to consider using calculated columns instead of a calculated table if that meets your needs.

 

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
3 Comments (3 New)
Ian_Altis

OneDrive/ Sharepoint upload greyed out and not working in some instances

Submitted on ‎03-29-2023 07:51 AM Submitted by Helper II on ‎03-29-2023 07:51 AM
This also impacts the syncing bewteen OneDSrive or SharePoint - browsing for a Sharepoint or OneDrive file does not set up the OneDrive Refresh   This appears to work for some folk but not others and it is hard to see a pattern.  please see this thread: https://community.powerbi.com/t5/Service/Upload-pbix-from-sharepoint-grey-but-I-have-a-E3-license/m-p/3159089#M192168 ... View more
Status: Accepted

Hi all,

 

The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

 

Best regards.
Community Support Team_Caitlyn

See more ideas labeled with:
  • Report Server
4 Comments (4 New)
TrevDMay

Silence or Mute Notification Center

Submitted on ‎05-08-2023 02:36 PM Submitted by on ‎05-08-2023 02:36 PM
My organization doesn't really make use of the Notification Center, as such it's essentially just a nuisance every time I log on to the service. Multiple times a day, I get multiple copies of the same notifications. Exhibit A (this being the second time today I have had to clear out these three notifications): I've looked through every setting option available to me on the service and can't find anywhere to adjust notification settings (and I'm a Power BI Admin). Please let us change these so I don't have to say 'No' to the 'Free Virtual Power BI Dashboard in a Day' workshop for the rest of eternity.  ... View more
Status: Delivered

Hi @TrevDMay ,

 

Sorry for the inconvenience, there is no method to disable this feature for now.

If you would like to suggest  feature improvements, you may  vote the idea and comment here  to improve this feature. It is a place for customers provide feedback about Microsoft Office products . What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.

 

Best Regards,
Community Support Team _ Caitlyn

See more ideas labeled with:
1 Comment (1 New)
gkir

Matrix visual selecting rows new design in the service

Submitted on ‎05-08-2023 04:01 AM Submitted by Helper I on ‎05-08-2023 04:01 AM
  Starting from 5/7/2023 if a user select value from the matrix visual in power bi service everything in the matrix change backgorund.   How it was and how it is in the desktop:   And this is how it looks in the service:   Please return to the previous version like in the desktop or create options to change backgorund for unselected values...   ... View more
Status: Needs Info

Hi @gkir 

I tried to restore the scenario you mentioned but failed, can you provide your sample for reference ?

 

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
  • Report Server
3 Comments (3 New)
gp10

Dataflow Error: Access token has expired resubmit with a new access token

Submitted on ‎03-09-2023 11:02 AM Submitted by Resolver I on ‎03-09-2023 11:02 AM
I'm trying to create a transformation dataflow from a staging dataflow.  The staging dataflow contains a big volume of data and refreshes fine. In the transformation dataflow I'm trying to group and aggregate the staging dataflow. I'm getting this error after an hour or so: [DM_ErrorDetailNameCode_UnderlyingErrorMessage]=<ccon>Access token has expired resubmit with a new access token</ccon> [DM_ErrorDetailNameCode_UnderlyingHResult]=-2147467259 [Microsoft.Data.Mashup.ValueError.Error]=error "Microsoft.Mashup.Engine1.Runtime.ValueException: [Expression.Error] The field 'pbi.error' of the record wasn't found.#(cr)#(lf) at Microsoft.Mashup.Engine1.Language.ValueCreator.CreateValueForThrow(IThrowExpression throwExpr)#(cr)#(lf) at Microsoft.Mashup.Engine1.Language.ValueCreator.<>c__DisplayClass23_0.<CreateValueForRecord>b__0(Int32 index)#(cr)#(lf) at Microsoft.Mashup.Engine1.Runtime.RecordValue.DemandRecordValue.get_Item(Int32 index)#(cr)#(lf) at Microsoft.Data.Mashup.ProviderCommon.MashupResource.TryGetValue(Func`1 getValue IValue& value String& errorMessage)#(cr)#(lf)Record" [Microsoft.Data.Mashup.ValueError.Reason]=TokenExpired How can I solve this? Thanks. ... View more
Status: Investigating

Hi @gp10 ,

 

We've found feedback from other users who have had similar experiences to yours. Here are some suggestions from the PG team Please see if this mitigates your problem.

"Customer appears to be using Feb 2023 version of the gateway. Can you please ask the customer to upgrade gateway to the latest version and re-capture gateway logs? There were some changes in the token refresh implementation in Jan 2023, upgrading will assure we have the latest version being used. Also ensure only one version of the gateway is installed.

 

Customer should also consider removing all existing credentials to the dataflow and recreating them. Sometimes that can fix authentication problems in PBI service."

 

Best regards.
Community Support Team_ Caitlyn

See more ideas labeled with:
  • Report Server
12 Comments (12 New)
TiCordeiro

Map not working on email subscription

Submitted on ‎10-18-2022 05:27 AM Submitted by on ‎10-18-2022 05:27 AM
We have noticed that since the October 15th, we are no longer receiving emails with the map object animated on the report. When we access the report on cloud everything works well, also when we export the page using pdf format.   This issue happens with all our reports. It seems to be a problem with the image format exportation.             ... View more
Status: Accepted

Hi @TiCordeiro 

This issue has been submitted to ICM , the ID is 343344031 . If there is any progress, I will come back to update .

 

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
28 Comments (28 New)
venuswang

unable to remove page number while PPT export

Submitted on ‎04-11-2022 12:01 AM Submitted by on ‎04-11-2022 12:01 AM
Hi all,   I exported report to PPT and there is now a page number in the report 21 of 25, etc. I don't want this in the PPT report and there is no way to remove it. Then i had to mannually remove the page number from all the page which is so annoying.    Please advise how to remove/turn off this unnecessary feature.     Thanks ... View more
Status: Delivered

Hi @venuswang 

The issue has been fixed. Please have a check.

 

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
18 Comments (18 New)
SanilMaru

Bug in "Hierarchical axis by default"

Submitted on ‎09-16-2022 04:54 AM Submitted by Advocate I on ‎09-16-2022 04:54 AM
We have encountered 1 bug in the below feature released in September version.   "This month, we’ve adjusted some behavior to ensure that hierarchy axis is automatically turned on when a user drags multiple fields into the x-axis field well of charts which support the feature. We’ve turned the concatenate labels option off by default in the formatting pane, we will auto-expand charts down to the bottom of your hierarchy when you add fields to the x-axis field well, and we will also sort on category by default once you drill down. Here’s a little table to show you the exact changes in logic:"   Scenario -  We have a visual containing X-Axis asMonth and Week with default being set to Month We have multiple calculated measures and we are using field parameter to toggle between different measurements so that chart dynamically displays trending for selected measurement Issues that we are seeing -  Post release of new version when user is switchng the measurement, visual is automatically expanding to lowest hierarchy level. Earlier it was working properly This works properly in Power BI desktop. We are experiencing an issue after publishing the report to Power BI service   @bugs, @oksana_k, @v-mengzhu-msft , @v-xiaoyan-msft , @v-yetao1-msft , @v-cazheng-msft  ... View more
Status: Delivered

Hi @SanilMaru 

PG is working on fixing this issue. Should be 3 - 4 weeks for the fix to be in production . Please wait patiently .

 

Best Regards,
Community Support Team _ Ailsa Tao

See more ideas labeled with:
8 Comments (8 New)
jb195m

You've selected Microsoft Power BI

Submitted on ‎04-19-2023 07:09 AM Submitted by on ‎04-19-2023 07:09 AM
Since last Monday, April 10th, I'm receiving the following message after I logged on in my organization site. I can't post here the link because the tool isn't allowing me. But, the name is: Kyndryl Mainframe Applications – SLA Governance - Power BI  You've selected Microsoft Power BI Let's get you started Your organization doesn't currently allow its users to purchase Microsoft Power BI. Contact your IT admin for more information. Create your account Confirmation details   My account team instrcuted me to come here and ask for help to fix it. I had access before and now, I lost it. The ID I'm using to login is:  jb195m@intl.att.com  To contact me, please use email janaina.bianchi@kyndryl.com    Thanks.  ... View more
Status: Investigating

Hi @jb195m ,

According to your description " I had access before and now, I lost it", do you mean you can sign in to Power BI Service before, but can't now with your account?

If so, let your Microsoft Office 365 Admin check if your account has been assigned a Power BI free license in admin center.

vyanjiangmsft_0-1681972270695.png

You can also find your admin at Azure Admin (https://aad.portal.azure.com/) and go to Azure Active Directory > Roles and administrations > Search for Global administrator > then you'll who is your admin to contact to assign you the permission to manage licenses (see pic. below)

vyanjiangmsft_1-1681972427843.png

Best regards,

Community Support Team_yanjiang

See more ideas labeled with:
  • Report Server
2 Comments (2 New)
Jeffreyalbright

Dataflows

Submitted on ‎03-25-2022 05:32 AM Submitted by on ‎03-25-2022 05:32 AM
Ever since about 6am Eastern today, my dataflow refreshes have been  just spinning - no errors, just spinning like it's trying to load the data. ... View more
Status: Accepted

Existing ICM for similar issue(ICM 297756751). It should be a new known issue that dataflow refresh taking long times that usual to complete. Employee engages this issue as well.

See more ideas labeled with:
41 Comments (41 New)
knmath01

App Update Issue

Submitted on ‎08-31-2022 07:59 AM Submitted by Advocate I on ‎08-31-2022 07:59 AM
Yesterday I accepted the app update with the new audience feature. After that I updated the app so it would show a new report tab I added and everything worked fine. Later that day I went to update app again and got an error. I have been trying again today to update and am continuing to get the following error:   Activity ID: cef529cc-1fa2-4c3d-abbd-ac32c0c155a2 Request ID: a1997e83-bfb2-b2fe-1fe9-aa6cd5057ef4 Correlation ID: fdacaefa-1531-703f-e0f8-270ae88a35ac Time: Wed Aug 31 2022 10:54:23 GMT-0400 (Eastern Daylight Time) Service version: 13.0.18945.52 Client version: 2208.4.12891-train Cluster URI: https://wabi-us-north-central-g-primary-redirect.analysis.windows.net/ ... View more
Status: Accepted

Currently it have been considered as a known issue which would be fixed in early of September, so please stay tuned.

 

Best Regards,
Community Support Team _ Yingjie Li

See more ideas labeled with:
3 Comments (3 New)
Idea Statuses

Helpful resources