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stanteitelbaum

authenticator wont trigger after purchase of new phone

Submitted by on ‎05-28-2025 07:58 AM

hi, after purchase of a new phone, the authenticator for userid db042190 wont trigger when apps like this forum show a code.   everything imagineable has been attempted so far including resetting the pswd for that user's tenant in the azure portal, (re?) enabling authenticator in that portal which seemed to be turned off, looking for an option (but not finding) an "auth method" other than email or sms etc etc to that user.    a ticket was opened with MS #2505200040006038.  Praveen at MS promised to get back to me and address the issue back around the 22nd but didnt even get back to me.    this is very stressful for a number of reasons.  i really didnt have an appropriate choice for "label" , i apologize for that but have nowhere to turn.

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stanteitelbaum
Regular Visitor
‎06-09-2025 07:40 AM
three times now MS has had a tech contact me (twice by the same contact) as if they are contacting me for the 1st time. each time i get an email with recommendations of things i've already tried. each time i tell them i've already tried their recommendations. the guy who contacted me the last 2 times, mohammed explained 2 times ago that it can only be resolved with MS's help and they'll ask for a govt issued id. but since then he's contacted me again with the recommendations as if its for the 1st time.
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