Problem importing content packs

[ismaelumpierrez]

Dear all, today I realized that all the content packs imported in my workspace had desappeared, plus when i try to import them again or any other content pack I get the following error:

 We couldn't import data from "content pack name".

make sure you're entering the information correctly.

It's only happening in this user profile, is it possible to have my profile corrupt? How can I repair it?

thank you very much

[v-qiuyu-msft]

Hi @ismaelumpierrez,

Would you please tell us the Power BI account which has issue? Which content pack do you want to import? Have you tried import other content packs? 

When you import the content pack, under the error message, there should be information like below. Please share it with us. 

Activity Id: 6c5b1448-4b4e-4b3d-81ab-f6017d4c00dd
Request Id: 9392bda0-0aa0-423b-a422-cf40c055bee4
Cluster Name: DF-MSIT-SCUS-redirect.analysis.windows.net

Best Regards,
Qiuyun Yu

[ismaelumpierrez]

@v-qiuyu-msft, the error happens with all of the content packs in only one user profile

user is powerbi.admin@montesdelplata.com.uy,

I'm not receiving any information under the error message,

thanlk you very much for your answer

[v-qiuyu-msft]

Hi @ismaelumpierrez,

The issue seems to related to specific account. I would suggest you create a support ticket: 

Best Regards,
Qiuyun Yu