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achiluisa

Problem downloading new visuals

Submitted by on ‎09-28-2022 06:35 AM

I have updated Power Bi to the latest version of September, but the problem persists and new visuals are not downloaded, it indicates the following message: The custom visual could not be imported. This may be a temporary problem. Try it again later. If you still have a problem visit support.powerbi.com and report the problem.

 

They cannot be downloaded from the website either.

 

Status: Investigating

Hi @achiluisa,

 

You mean you could access AppSource but couldn’t import visuals from it? Is this issue happening on a specific visual or all the visuals? If you try with older version Power BI Desktop, will you also get this issue?

Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn

 

Best Regards,

Community Support Team _ Caiyun

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v-cazheng-msft
Community Support
Community Support
‎09-29-2022 12:12 AM
Status changed to: Investigating

Hi @achiluisa,

 

You mean you could access AppSource but couldn’t import visuals from it? Is this issue happening on a specific visual or all the visuals? If you try with older version Power BI Desktop, will you also get this issue?

Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn

 

Best Regards,

Community Support Team _ Caiyun

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