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chrishealey1877

Gateway Problem

Submitted by on ‎12-17-2022 12:12 PM

An existing gateway setup that is used by multiple reports has suddenly stopped letting any new reports use the mappings with a Status code of 500.  The reports that already use the mappings are working fine.  This started happening on Friday Dec 16th.  We have the latest gateway release installed.  We can map fine, but when we click apply we get the 500 error code.

 

chrishealey1877_1-1671307884751.png

 

 

chrishealey1877_0-1671307682570.png

 

Kind regards,

Chris

Status: Investigating
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3 Comments (3 New)
Comments
Anonymous
Not applicable
‎12-18-2022 08:03 PM

Hi @chrishealey1877 ,

 

Did this problem occur after you installed the latest version of the gateway?
Besides not refreshing properly, will it work if you re-add the data source?

 

Best regards.
Community Support Team_ Caitlyn

chrishealey1877
Regular Visitor
‎12-19-2022 04:21 AM

HI,

 

No it happened with Sep 2022 install in place.  I since upgraded the gateway to to the Dec 2022.  Existing reports using the setting work and are refreshing, but if I add another report and go to the gateway mapping section, when I hit apply it get status 500 error.

 

I have tried to add another connection to the same data source and it won't let me saying connection issue.  It is a folder connection on a server.

 

 

awright19
Advocate II
Advocate II
‎12-19-2022 07:05 AM

Here's the open thread from last week as many others are having the same problem: https://community.powerbi.com/t5/Issues/Unable-to-configure-gateway-connections-for-dataset/idc-p/29...

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