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farmdev

Cannot load model

Submitted by on ‎05-02-2024 02:57 AM

Good day,

 

My organization is currently facing an issue with the latest April Update.

farmdev_0-1714643708723.png

 

The report is located in my workspace and shared with users who are all Premium per user.

The users can access the report fine when using the web browser.

The only fix I have found so far is to roll back to a previous version of desktop.

Unforunately, this prevents the users from making full use of the latest feautres of the software.

 

Has any one else encountered this issue?

 

I've tried logging a support ticket with Microsoft but I get this error message when I visit the URL:

Power Platform admin center (microsoft.com)

farmdev_1-1714643708714.png

 

The version of Power BI in use is Version: 2.128.1177.0 64-bit (April 2024)

The only fix that has worked thus far was to roll back to a previous version for another user (I will have to get that version number later).

 

All reports are stored in my workspace on the Power BI service and users have read, build and share permissions. Older versions of PBI and the web service can access the reports fine, the error message only comes up with the April 2024 version.

 

As mentioned before I do have a Power BI Premium per user license, but am unable to create a support ticket due to the error that I receive above.

Status: Delivered
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13 Comments (13 New)
Comments
Anonymous
Not applicable
‎05-02-2024 07:33 PM

Hi @farmdev 

The screenshot you provided is not clear enough to determine the error message, please provide a more detailed error message. Also, how did you update Desktop? Did you update it directly through Microsoft App, or did you uninstall the original Desktop and download the latest installer to install the update?

vyetao1msft_0-1714703579939.png

 

Best Regards,
Community Support Team _ Ailsa Tao

farmdev
Frequent Visitor
‎05-03-2024 05:29 AM

Good morning.

 

This is literally the only error message received.

Power BI is updated automatically through the Microsoft App.

 

Users currently get through by uninstalling the store app and downloading the older version from Microsoft

https://download.microsoft.com/download/8/8/0/880BCA75-79DD-466A-927D-1ABF1F5454B0/PBIDesktopSetup-2...

 

The users previously had access to the report and the dataset.

They can still log in to the web service and access the dataset but are not able to access through Power BI April 2024 update.

 

No permissions were changed.

Anonymous
Not applicable
‎05-05-2024 08:17 PM

Hi @farmdev 

Currently our Desktop has been updated to 2.128.1380.0 64-bit (April 2024) . 

Download Microsoft Power BI Desktop from Official Microsoft Download Center

You can let users update to the latest version and test it. Note: You need to uninstall the original version and download the installer to install it.

 

Best Regards,
Community Support Team _ Ailsa Tao

farmdev
Frequent Visitor
‎05-06-2024 05:43 AM

Hello

 

Thank you for advising.

I will try this and will get back to you.

farmdev
Frequent Visitor
‎05-07-2024 05:40 AM

Good morning.

 

The latest version, 2.128.1380.0 64-bit (April 2024), did not work for me.

I also tried the March 2024 version (2.127.XXX) and got the same error.

With the version pictured below, we're able to connect to the dataset in the Power BI service.

farmdev_0-1715085428716.png

 

Anonymous
Not applicable
‎05-09-2024 11:02 PM

Hi  @farmdev 

We have seen on the internal platform that other engineers have reported this issue and submitted it. 

The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient!

 

Best Regards,
Community Support Team _ Ailsa Tao

farmdev
Frequent Visitor
‎05-10-2024 03:55 AM

I'm happy to know I'm not crazy!!

I look forward to your update.

 

Thank you 🙏

SaiTejaTalasila
Super User
Super User
‎05-17-2024 02:45 PM

Hi,

 

Please check whether they have two versions of Power BI Desktop on their machine. Right-click on any of the .pbix files and click on 'Open with.' This will show you whether they have two versions of the app or not.

farmdev
Frequent Visitor
‎05-20-2024 05:25 AM

Thank you for your suggestion.

I can confirm that there was only one version on their machines.

 

The workaround I have found in the meantime was to create a pro workspace and sharing over the datasets.

It's a bit inconvenient as it's a lot of reports to point to the new source, but at least it's working for now.

Anonymous
Not applicable
‎05-23-2024 07:42 PM

Hi @farmdev 

Some customers reported that they solved this problem by updating Desktop to the May version.

Desktop was updated on May 21. After uninstalling the original version, you can download the installation package through the following link and install it.

Download Microsoft Power BI Desktop from Official Microsoft Download Center

 

Best Regards,
Community Support Team _ Ailsa Tao

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