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LaurenceD

Subscription Empty Visuals

Submitted by on ‎08-30-2022 06:58 AM

We have a report that is sent to high management every week since multiple years. Since the last two weeks, when we receive the email, the visuals are empty, but when I open the report, the data is there. Any idea why it does that ? 

Status: Investigating

Hi @LaurenceD,

 

May I know whether you set scheduled refresh or performed on-demand refresh adjacent to your subscription? Is this issue keeping transient or continuous? Do you see this issue in subsequent subscription emails?

 

Best Regards,

Community Support Team _ Caiyun

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2 Comments (2 New)
Comments
v-cazheng-msft
Community Support
Community Support
‎08-30-2022 07:40 PM
Status changed to: Investigating

Hi @LaurenceD,

 

May I know whether you set scheduled refresh or performed on-demand refresh adjacent to your subscription? Is this issue keeping transient or continuous? Do you see this issue in subsequent subscription emails?

 

Best Regards,

Community Support Team _ Caiyun

LaurenceD
New Member
‎08-31-2022 04:49 AM

It is a set schedule. But the subscription is not trigged by the refresh, it is at a specific time (approx 2hrs after the refresh). 

It is a transient. We never had that issue before, but last week it happened on a report and this week on another page of that report. 

When I sent back the subscription it worked. 

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