Refresh schedule failures

[Anonymous]

Recently we are continously facing this issue:

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}}

I have changed timeout time in data gateway config file and reduced the data load but they all do not work.

Anyone has suggestions, please?

[miraglia]

ok thanks. If you like we can setup a teamviewer session in order to help you. on my site there is at the bottom a button Start Teamviewer Support. It works withouth any installation. I should be available on Monday or Tuesday next week. 

[Anonymous]

Hi,

Has anyone got any solution yet? I'm  having the same error after trying multiple times and tried almost everything.

It would be great if anyone could help me out.

@Anonymous @miraglia 

[miraglia]

I can help you. Just download the support button on miraglia-bi.com a t the bottom. This Firday 5th March i am available Zurich timezone.

[waleedfazal]

Try deleting the oline dashboards (not reports) and refreshing subsequently.

Hopefully it will work.

[Anonymous]

@waleedfazal there are no dashboards yet. So, I guess that won't work.

[Anonymous]

@miraglia Any chance we can reschedule?

[miraglia]

I am available today... Just start the Teamviewer Support on my Website...... Download and run (withouth installation). miraglia-bi.com

[Mr-Jitendra]

Did anyone get a solution for this issue? 
I am facing the same error -

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}}

[reevet]

@Mr-Jitendra Yes we did. Turns out we had to migrate our gateway cluster to new servers with a larger pipeline to the internet. Our old cluster was sitting on servers with a 10gb pipeline to the internet. The new cluster has a 100 gb pipeline to the internet