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Refresh schedule failures

Submitted by Anonymous on ‎03-24-2020 02:02 AM

Recently we are continously facing this issue:

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

 

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}}

 

I have changed timeout time in data gateway config file and reduced the data load but they all do not work.

 

Anyone has suggestions, please?

 

 

Status: New
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39 Comments (39 New)
Comments
miraglia
Advocate I
Advocate I
‎07-23-2020 08:48 AM

ok thanks. If you like we can setup a teamviewer session in order to help you. on my site there is at the bottom a button Start Teamviewer Support. It works withouth any installation. I should be available on Monday or Tuesday next week. 

Anonymous
Not applicable
‎03-02-2021 09:24 PM

Hi,

Has anyone got any solution yet? I'm  having the same error after trying multiple times and tried almost everything.

It would be great if anyone could help me out.

@Anonymous @miraglia 

miraglia
Advocate I
Advocate I
‎03-02-2021 10:03 PM

I can help you. Just download the support button on miraglia-bi.com a t the bottom. This Firday 5th March i am available Zurich timezone.

waleedfazal
New Member
‎03-02-2021 10:07 PM

Try deleting the oline dashboards (not reports) and refreshing subsequently.

 

Hopefully it will work.

Anonymous
Not applicable
‎03-07-2021 04:33 PM

@waleedfazal there are no dashboards yet. So, I guess that won't work.

Anonymous
Not applicable
‎03-08-2021 07:51 PM

@miraglia Any chance we can reschedule?

 

miraglia
Advocate I
Advocate I
‎03-08-2021 09:48 PM

I am available today... Just start the Teamviewer Support on my Website...... Download and run (withouth installation). miraglia-bi.com

Mr-Jitendra
Regular Visitor
‎11-02-2022 02:41 AM

Did anyone get a solution for this issue? 
I am facing the same error -

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}}

reevet
Regular Visitor
‎11-02-2022 04:00 AM

@Mr-Jitendra Yes we did. Turns out we had to migrate our gateway cluster to new servers with a larger pipeline to the internet. Our old cluster was sitting on servers with a 10gb pipeline to the internet. The new cluster has a 100 gb pipeline to the internet

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