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andfanilo

Problem with running PowerBI Desktop - CreateFile2 not found

Submitted by on ‎03-22-2021 08:15 AM

Hello community! I am not sure I'm posting in the correct category as I only get "Suggest a new idea" in the "Issues" forum, feel free to move it

I have uninstalled and reinstalled PowerBI Desktop on my Windows 7 laptop (it's an enteprise Windows 7 so I can't update it), but I am having trouble running it again.

 

Whenever I run it, whether be 32 or 64bit, with or without admin privileges, I mostly get the following issues (I'll try to translate in English when possible)

 

andfanilo_0-1616425346205.png

 

> Entry point CreateFile32 was not found in the KERNEL32.dll dynamic library

 

And then I get the following stack trace , a big long so I'll leave it at the end.

Am I missing some Microsoft C++ library or anything? Is Windows 7 not working anymore?

 

Thanks for the help,

Fanilo

 

Stacktrace:

Feedback Type:
Frown (Error)

Error Message:
AS Process PID=13016 has exited with ExitCode=-1073741511, ExitTime=2021-03-22T15:41:41.7764009+01:00

Stack Trace:
Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException
à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
à System.Threading.Tasks.Task.Execute()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à Microsoft.PowerBI.Client.Windows.Utilities.TaskExtensions.WaitAndUnpackException(Task task)
à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.CreateEmptyDatabase()
à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
à Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
AS Process PID=13016 has exited with ExitCode=-1073741511, ExitTime=2021-03-22T15:41:41.7764009+01:00

Invocation Stack Trace:
à Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
à Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
à Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
à Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
à Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
à System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
à System.Delegate.DynamicInvokeImpl(Object[] args)
à System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
à System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
à System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
à System.Windows.Forms.Control.InvokeMarshaledCallbacks()
à System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
à System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
à System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
à Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
à Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
à System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
à System.Delegate.DynamicInvokeImpl(Object[] args)
à System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
à System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
à System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
à System.Windows.Forms.Control.InvokeMarshaledCallbacks()
à System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
à System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
à System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
à Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.RefCount.RefCountScope.<Dispose>b__2_0()
à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
à System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
à System.Delegate.DynamicInvokeImpl(Object[] args)
à System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
à System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
à System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
à System.Windows.Forms.Control.InvokeMarshaledCallbacks()
à System.Windows.Forms.Control.WndProc(Message& m)
à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
à System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
à System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
à System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
à System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
à System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
à Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
à Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
à Microsoft.PowerBI.Client.Windows.Services.FileManager.OpenFile(IPowerBIWindowService windowService, IPbixFile fileToOpen, Nullable`1 entryPoint)
à Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, IPowerBIWindowService windowService, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType, IFileInformationProtectionManager fileInformationProtectionManager)
à Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
à Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
à Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
à Microsoft.PowerBI.Client.Program.Main(String[] args)


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.91.701.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"110"}

PowerBIUserFeedbackServices_IsReported:
True

Status: New
See more ideas labeled with:
4 Comments (4 New)
Comments
v-lili6-msft
Community Support
Community Support
‎03-22-2021 08:52 PM

hi

Minimum requirements

The following list provides the minimum requirements to run Power BI Desktop:

 Important

Since January 31st 2021, Power BI Desktop is no longer supported on Windows 7.

  • Windows 8.1 / Windows Server 2012 R2, or later
  • .NET 4.6.2 or later
  • Internet Explorer 11 or later
  • Memory (RAM): At least 2 GB available, 4 GB or more recommended.
  • Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
  • Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
  • CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.

https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-get-the-desktop#minimum-requirements

 

Regards,

Lin

andfanilo
New Member
‎03-23-2021 12:43 AM

Hello @v-lili6-msft, thanks for your quick response, I missed this new requirement 😉

 

Have a good day,

Fanilo

cshekhar2005
New Member
‎04-10-2021 01:10 PM

Hi 

 

Does this means , anyone can not learn in win7 (personal laptop). but in prerequisites its showing win7 is ok.

 

 

 

atillanzadeh
New Member
‎09-23-2023 10:43 PM

Hi, thanks sharing this problem. Can you do it? Did you use Power BI in windows 7. I have same problem. What can I do?

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