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SchwarzK

PDF Export wrong page size

Submitted by Advocate I on ‎10-20-2023 12:34 AM

Hello,

 

i have trouble with the pdf export. My page is set up in standard 16:9. However, the export always makes 4:3 and half of the content is therefore missing in the PDF. The problem only exists on my PC. If I export the page to another computer, it is correct. What could be the problem here? Thank you for your advice.

Kerstin

Status: Delivered
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11 Comments (11 New)
Comments
magoulet
Regular Visitor
‎10-20-2023 07:13 AM

I'm also experiencing this issue with the Desktop app. My report has a Letter type format and this morning when I exported it to PDF, the document was zoomed in and cut almost half of the report.

 

My current workaround is to publish to the web server and export from there. However, I've been exporting this report to PDF from the desktop for years and it always fit the page.

leducnghia
New Member
‎10-22-2023 03:01 PM

I'm having the same issue with the Powerbi Desktop.

Anonymous
Not applicable
‎10-23-2023 12:05 AM

Hi @SchwarzK ,

 

We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

 

Best regards.
Community Support Team_Caitlyn

Anonymous
Not applicable
‎10-23-2023 05:22 AM

I am having the same issue, resetting page size does not help, pdf has cuts of large part of the page. Can this be solved as soon as possible? 

fguarderas
Regular Visitor
‎10-23-2023 08:57 PM

I have the same problem. To temporarily solve it, I changed the size of the canvas, while maintaining the proportions. In my case, it worked by multiplying the dimensions by a factor of 1.5. For example: For an A4 format, I originally had 3508 x 2480, and I changed it to 5262 x 3720.

SchwarzK
Advocate I
Advocate I
‎10-25-2023 02:12 AM

Thank you @fguarderas !  Multiplying the dimensions worked for me 🙂

Anonymous
Not applicable
‎10-31-2023 08:02 PM

Hi all，

 

Please try update the Microsoft  Edge webview2 runtime to see if it works.

vxiaoyanmsft_0-1698807714490.png

 

 

Best regards.
Community Support Team_Caitlyn

fguarderas
Regular Visitor
‎10-31-2023 08:27 PM

I don't know exactly what happened but PowerBi is working again with the right dimensions.  

 

My system is using the latest version of Microsoft  Edge webview2.  Maybe it updated automatically and fixed the problem.

 

Anonymous
Not applicable
‎10-31-2023 09:14 PM

Hi all,

 

Please update Microsoft Edge WebView2 Runtime to the version 118.0.2088.76

You may go to 'Add or Remove Programs' then search for Webview and click on Modify. Then select the option to 'Repair' and it will update it to the latest version.

Version 118.0.2088.76 fixed it . Note that you will need admin rights to install the latest version.

 

vxiaoyanmsft_0-1698812622489.png

 

 

You may also try the following steps and check if this issue can be solved.

 

Please try the following steps and check if this issue can be solved.

  1. Launch Power BI Desktop
  2. Once it's running, open the Task Manager and expand Power BI Desktop:
    vxiaoyanmsft_0-1698812091683.png

     

     

  3. Right-click on the WebView2 GPU Process and select "Properties"
  4. Go to the "Details" tab and confirm the version number is >= 118.0.2088.76
    If this version is higher than 118.0.2088.76, please download and try the fixed version runtime for 117.0.2045.60 here: https://msedge.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/7c1ee55b-f219-4550-bdb7-08...
  5. Extract the cab file using a tool like 7-zip (https://www.7-zip.org/)
  6. Set the environment variable WebView2FixedVersionFolder to the file path. Ex:
    WebView2FixedVersionFolder
  7. C:\users\bwayne\Downloads\Microsoft.WebView2.FixedVersionRuntime.117.0.2045.60.x64
  8. Launch Power BI Desktop and confirm through the Task Manager that version 117 is being used.

Hope it helps!

 

Best regards.
Community Support Team_Caitlyn

 

 

SchwarzK
Advocate I
Advocate I
‎11-01-2023 11:19 PM

@Anonymous Thank you so much. Now it works again!

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