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Ebrahim

Multiple users experience Cannot load model" However many users can access the same reports

Submitted by on ‎12-03-2020 11:12 PM

Active directory access has been granted to the users to the workspace and tabular model. 

Users advised to use EDGE. Cached cleared.

Please provided urgent assistance

Status: New
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2 Comments (2 New)
Comments
v-chuncz-msft
Community Support
Community Support
‎12-06-2020 08:21 PM

@Ebrahim 

 

You may take a look at the post below.

https://community.powerbi.com/t5/Service/cannot-load-model/td-p/961917

Ebrahim
Regular Visitor
‎12-07-2020 09:47 PM

Thank you for your feedback.  The is temporary solution but we need a fix for this issue. Please Help

The following steps seem to resolve the issue:

  • Unpublish the App that the report is published to
  • Delete the dataset of he report. This will delete the report as well.
  • Publish the report to the workspace.
  • Publish the App again.
  • Add all users back to the Permissions tab

NB: Before you unpublish the App go to the App Permissions tab and take a screenshot of all the users who have been granted permission as you will lose this and need to add them back on.

 

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