Multiple Authentication Requests Power BI Desktop

[mthirty]

We have an issue that we have been unable to resolve after multiple attempts. Each time a Power BI Desktop instance is opened, the user is required to authenticate two times. Users are all using AWS. We have cleared permissions for each data source and cleared the gloabl cache. 

We are using the following:

Power BI Desktop Version: 2.118.828.0 64-bit (June 2023)

AWS Version: 5.8.0.4065

Is this a known issue or is there a solve?

[Anonymous]

Hi  @mthirty ,

We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

Best regards.
Community Support Team_Caitlyn

[gthill]

This issue was driving me crazy too - my colleague suggested ticking 'Use updated sign-in experience' under Options > Global > Security > Sign in experience and it has solved the issue for me.

[mthirty]

@gthill I just tried your suggestion, and unfortunately it doesnt seem to work for me. Thanks for offering your idea,maybe it will help others!

[mfalcon73]

Hi @Anonymous 

Was this issue addressed by the developers? We are a large organization and all of our PowerBI desktop users are experiencing this issue.

The above solution didn't work with us. 

Thx

Gabriele

[JordanEdmondson]

Hi @v-xiaoyan-msft , likewise, I've only just started getting this issue about a week ago. 

Is there anything that can be done?