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TiCordeiro

Map not working on email subscription

Submitted by on ‎10-18-2022 05:27 AM

We have noticed that since the October 15th, we are no longer receiving emails with the map object animated on the report.

When we access the report on cloud everything works well, also when we export the page using pdf format.

 

This issue happens with all our reports. It seems to be a problem with the image format exportation.

 

 

 

 

 

 

Status: Accepted
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32 Comments (32 New)
Comments
Chris-Mc
Frequent Visitor
‎08-07-2024 11:51 PM

yes - I deleted the subscription and then re-added.  I have also deleted the report page, re-added it and re-published but still get the same issue

 

we4get
Advocate I
Advocate I
‎08-09-2024 01:07 AM

I can confim that the original issue (exporting to PowerPoint) seems to have raised it's head again and all maps blank on export.

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