Java script rendering report error

[klrbrendan]

Feedback Type:
Frown (Error)

Timestamp:
2024-11-18T23:37:12.3095479Z

Local Time:
2024-11-19T09:37:12.3095479+10:00

Session ID:
73fc5a8b-0433-4e1e-a789-397c3bccdb19

Release:
November 2024

Product Version:
2.138.782.0 (24.11) (x64)

Stack Trace:
Javascript:TypeError
at Lazy.factoryMethod (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.cartesianVisuals.min.js:8492:64)
at Lazy.getValue (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:211259:78)
at https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.desktop.visuals.min.js:8955:65
at arrayMap (https://ms-pbi.pbi.microsoft.com/minerva/scripts/powerbi.common.externals.js:25833:23)
at Function.map (https://ms-pbi.pbi.microsoft.com/minerva/scripts/powerbi.common.externals.js:34802:14)
at LazyTooltipBuilder.getTooltipItems (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.desktop.visuals.min.js:8955:36)
at get tooltipInfo (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.cartesianVisuals.min.js:8574:60)
at https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.cartesianVisuals.min.js:19088:132
at TooltipServiceDelegate.showTooltip (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.desktop.visuals.min.js:12152:56)
at SVGSVGElement.<anonymous> (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.desktop.visuals.min.js:12249:98)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.138.782.0","ModuleName":"https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.cartesianVisuals.min.js","Component":"Lazy","Error":"TypeError","MethodDef":"factoryMethod","ErrorOffset":"8492:64","ErrorCode":""}

OS Version:
Microsoft Windows NT 10.0.19045.0 (x64 en-GB)

CLR Version:
4.8 or later [Release Number = 528372]

Peak Virtual Memory:
71.7 GB

Private Memory:
1.04 GB

Peak Working Set:
1.43 GB

IE Version:
11.3636.19041.0

User ID:
27048de3-817d-4ada-8347-e98acdd1551e

Workbook Package Info:
1* - en-AU, Query Groups: 22, fastCombine: Enabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Model Default Mode:
Import

Model Version:
PowerBI_V3

Enabled Preview Features:
PBI_qnaLiveConnect
PBI_enhancedTooltips
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_setLabelOnExportPdf
PBI_oneDriveSave
PBI_oneDriveShare
PBI_useModernPublishDialogs
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_advancedSlicerTypeList
PBI_EimLessElevatedUser
PBI_mobileAutoReportLayout
PBI_daxInlineCopilot
PBI_aiNarrativesVisual
PBI_generateMeasureDescriptionsButton
PBI_visualCalculationsAuthoring
PBI_desktopReportAuthoringCopilot

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_metricsArtifactsOnDesktop
PBI_b2bExternalDatasetSharing
PBI_onObject
PBI_odspSaveBackgroundUpload
PBI_publishDialogsSupportSubfolders
PBI_tmdlInDataset
PBI_enhancedReportFormat
PBI_directLakeRemoteModeling
PBI_textSlicer
PBI_qnaImproveLsdlCopilot

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

[GregF]

We have the exact same issue when opening some of our dashboards. Just started yesterday.

Have tried clearing the cache from within Power BI but no change. Looking for ideas.

[frnd]

Same error, has just started for me as well. 

[klrbrendan]

I have managed to remove this rendering issue by disabling my error bars, its not a fix but it has atleast stopped the issue for now. Not sure why it suddenly started doing this.

[frnd]

Thanks @klrbrendan , appreciate you posting a fix. I need to keep my error bars (client report) but have also found the error to be inconsistent. I just opened it and made some changes and the error didn't pop up at all. I have opened it multiple times today and was getting errors every other time I tried restarting however.

[klrbrendan]

it has been the same for me with the inconsistency of the error showing up, it also only appears on the dashboard version for me, if you publish your report to a workspace you can then keep your error bars and view the report with no issues (atleast thats what i have found).

[Anonymous]

Hi all,

Based on the above information, this issue is complex which may need to collect log files for further troubleshooting. Since community support engineers don't have that access, I would suggest opening a Support Ticket. If you are a Power BI Pro or Fabric licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you. 
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn

[GregF]

We had a Teams call with MS support today and he confirmed that it's an issue in the November update that will be fixed in the December update.

You can uninstall Power BI and install the October version if you feel like it.

https://download.microsoft.com/download/8/8/0/880BCA75-79DD-466A-927D-1ABF1F5454B0/PBIDesktopSetup-2...