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nk19330

Gateway going offline

Submitted by Advocate II on ‎07-25-2022 06:09 AM

Our enterprise gateway has been in use for a long time but recently it had been stopping automatically. Online search suggested changes to remote server as a possible cause, but I checked with the server manager and they confirmed there were no changes at their end. 

We were running May 2022 version, so upgraded to July-2022.

 

But the gateway still failed the very next morning.

 

Any suggestions?

Status: Delivered
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1 Comment (1 New)
Comments
Anonymous
Not applicable
‎07-28-2022 06:34 AM

Hi @nk19330 ,

 

Please try like the methods below:

1.If the system drives of server or computer where the Gateway is installed is full, gateway will stop working. So, the solution in this scenario is - you need to clean up the unwanted data and make some space in system drive.

2.try to restart the gateway 

 

Fore, you may refer to this .

 


Best Regards,
Community Support Team _ Caitlyn

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