Facing error while setting up credentials for Redshift (AWS) data source on Power BI service page.

[Anonymous]

We are able to connect to Redshift data source (AWS) from Power BI desktop and create dataset, but when we try to enter the Redshift credentials from Power BI Service(Azure Cloud) page we see below error. 

We didn't configure gateway as the Redshift is on AWS Cloud.

Redshift data source error while setting up credentials

Failed to update data source credentials: ODBC: ERROR [08S01] [Microsoft][Amazon Redshift] (10) Error occurred while trying to connect: [SQLState 08S01] could not connect to server: Permission denied (0x0000271D/10013) Is the server running on host "edw-redshift-cluster.XXXXXXXXXXX-east-1.redshift.amazonaws.com" (100.XXX.XXX.XXX) and accepting TCP/IP connections on port 5439? Hide details

Activity ID:		e132b907-9bc8-4df9-8878-c8beae7dbc19
Request ID:		8e257cf8-005e-668e-5f7e-1086e9c32551
Status code:		400
Time:		Wed Jun 15 2022 20:47:31 GMT+0530 (India Standard Time)

[Anonymous]

Hi @Anonymous ,

This should more related to amazon redshift whitelist, Power BI use azure data center to handle data refresh.
So if whitelist is enabled on your datasource, these requests may blocked if you haven't add them to your list.

On-premises data gateway#ports

Power BI security whitepaper

Microsoft Azure Datacenter IP Ranges

Connection is refused or fails 

Best Regards,
Community Support Team _ Caitlyn