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Denis_Slav

ERROR: Failed to connect to the https //api.powerbi.com while attempting to call cluster resolution

Submitted by Helper III on ‎02-22-2021 09:29 AM

Hi, 

 

I can't Refresh data from dataflow or datamodel. In dashbord time to time faild several vizualizations. 

Feedback Type:
Frown (Error)

Timestamp:
2021-02-22T17:26:29.9457675Z

Local Time:
2021-02-22T23:26:29.9457675+06:00

Session ID:
1a225772-42cf-48a6-81ee-003de6f6c177

Release:
December 2020

Product Version:
2.88.1682.0 (20.12) (x64)

OS Version:
Microsoft Windows NT 6.3.9600.0 (x64 ru-RU)

CLR Version:
4.7 or later [Release Number = 528049]

Peak Virtual Memory:
34.2 GB

Private Memory:
573 MB

Peak Working Set:
702 MB

IE Version:
11.0.9600.19940

User ID:
6c86c818-941e-4524-a21a-7c4acfecce1b

Workbook Package Info:
1* - ru-RU, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

AS Live Connection:
True

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_NewWebTableInference
PBI_v3ModelsPreview
PBI_dynamicParameters

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_ImportTextByExample
PBI_ExcelTableInference
PBI_qnaLiveConnect
PBI_eimInformationProtectionForDesktop
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_narrativeTextBox
PBI_anomalyDetection
PBI_newFieldList
PBI_cartesianMultiplesAuthoring

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

 

Status: New
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4 Comments (4 New)
Comments
v-lili6-msft
Community Support
Community Support
‎02-23-2021 01:32 AM

hi 

Please make sure power bi desktop is the latest the version. Version: 2.90.782.0 64-bit (February 2021)

 

and check if you enable TLS 1.2 on clients.

 

Regards,

Lin

Denis_Slav
Helper III
Helper III
‎02-23-2021 05:18 AM

@v-lili6-msft Unfortunatly it doesn't help. I tryed on another PC, there is the same problem.

Especialy I confused, because this problem just only on one of three accounts.

v-lili6-msft
Community Support
Community Support
‎02-25-2021 01:03 AM

hi  

You may try to check the permissions for these three accounts, If still have the problem, you could submit a support ticket to get further help.

submit a support ticketsubmit a support ticket

 

Regards,

Lin

minsilvia
Regular Visitor
‎02-18-2022 10:08 AM

Hi, 
my colleagues also started to see this error
1/ directly when open the excel file which was set via "Analyze in Excel" option
2/ or errors shows up when they are working with excel and want to Refresh data in pivots.

After clicking OK on popup window, the other Microsoft Azure popup showed up and ask to Sign in, after sign in via username credentials, data refresh and error disapear. But after some time the error randomly again appear. Could it be somehow connected how the tenant is set? Or RLS security? 

1/ They have Windows 10, so it natively support TLS 1.2 for client-server. 
2/ Updated Excel libraries for OLE DB provider
3/ Installed newer versions of the Power BI Desktop
4/ Have Excel only 32-bit version and licence mode for workspace is Pro, not a Premium. 

Thanks a lot!

Idea Statuses