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Hi everyone,
I am doing a report which carries many data sources (access file, excel files and D365CRM). The report is done in Power BI Desktop and refresh without any error. I uploaded the report to PBI Service and setup the Data Gateway, all works well as below
Then I set up refresh schedule and try to refresh the data. But I got the failure when refreshing with below notification
As I understanding the error alert a problem from access file but I checked once again the file in Power BI Desktop, try to fix all the format and refresh in Power BI Desktop. No any errors there. I uploaded again new saved file to same workpace, and set up again the data gateway. When I refresh, it still appears.
Could you please help me in this case? I do not know where to fix this problem.
Thanks so much
Thu
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Hi @ThuJa23 ,
Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.
The link of Power BI Support: Support | Microsoft Power BI
For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community
Best Regards,
Community Support Team _ Caitlyn