Couldn't export to PowerPoint

[JeffersonLopes]

I have a report that some users used to download into PPT extensive.

Some of them faced this issue while downloading the report.

Activity ID: 07bd1718-d4ee-4aa8-93d7-2d17732e2786
Request ID: 37631d34-ed86-ed80-622a-fafde2153eb4
Correlation ID: 3e6d34b4-d1f7-0ace-248a-1df0278d9097
Status code: 200
Time: Wed Dec 08 2021 11:16:39 GMT-0300 (Horário Padrão de Brasília)
Service version: 13.0.17257.48
Client version: 2111.5.08869-train

First I thought it could be due to the user were trying to download while the report has been refreshed but I tested and the same issue become to me.

Can anybody help me on this?

[v-cazheng-msft]

Hi @JeffersonLopes 

To make it more clear, I need confirm serveral questions with you.

• May I know where is your tenant located in? 
• From the error information from you, the status code of this operation is 200 which means this operation has been successful. If you open the download folder, will you see the exported pptx in it?
• For these users encountered this issue, are they internal users or external users? 
• Will they see the export progress bar on the top right corner?

[JeffersonLopes]

Dear CST.

Finally i could identify the issue.
The Microsoft documentation describes some limitations Power BI might have such as the below one which was my issue.

• Background images are cropped with the chart's bounding area. We recommend that you remove background images before you export to PowerPoint.

Thanks for the reply!

[v-cazheng-msft]

Hi @JeffersonLopes 

That's great! Thanks for your reply! 

Best Regards,

Community Support Team _Caiyun