Custom Fields issue exporting data from Asana

[antoniarotaru]

Hello!

We are encountering some issues with the custom fields column when integrating the project management tool Asana in Power BI. We have contacted the Asana Power BI integration support, but their conclusion was that it is an issue from Power BI that they can not help with.

The problem is that the expansion works for some projects, but not for all of them and we can not seem to find the issue.

Does anyone know how I can contact suppor directly?

Antonia Rotaru

[v-robertq-msft]

Hi, 

If you want to get a solution for this kind of custom fields column problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[antoniarotaru]

Hi!

Thank you for the feedback! I do not have a Power BI pro license. Is there any other way to contact support directly?

Kind regards,

Antonia Rotaru

[v-robertq-msft]

Hi, 

I think the only way is going to purchase a pro license and use this account to open a ticket:

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-purchasing-power-bi-pro

Thank you very much!

Best Regards,

Community Support Team _Robert Qin