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kathleeng23

Copy Visual as image not working - something went wrong

Submitted by Advocate I on ‎09-16-2022 01:01 PM

In the last few days, we are no longer able to use the Copy Visual as image icon on visuals in our reports and apps.  The error returned just says 'something went wrong'.

Status: Delivered
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72 Comments (72 New)
Comments
rwax
New Member
‎09-26-2022 09:22 AM

I'm no longer receiving the "Something went wrong error," but when I paste, the visual is not appearing--only the text that says "Open in Power BI [etc...]"

Anonymous
Not applicable
‎09-26-2022 07:36 PM

Hi @kathleeng23 

Please check it in your Service , I can copy visual as image normally . My data is stored in UK South (London) .

Ailsamsft_0-1664245750966.png

 

Best Regards,
Community Support Team _ Ailsa Tao

Butters
Frequent Visitor
‎09-27-2022 01:35 PM

I am having the same issue.  Was working until just a week or two ago.  Please help.  My organization uses this functionality regularly with the visuals.

Autofan1985
Regular Visitor
‎09-28-2022 01:17 AM

Seems the fix got rolled out to the Netherlands as well now. Here it works again.👍

paddysellsfruit
Frequent Visitor
‎09-28-2022 01:45 AM

Still not working for me in the UK

craigdent
Frequent Visitor
‎09-28-2022 01:47 AM

It's working sporadically for me in the UK, sometimes says the server is busy, sometimes lets me copy a visual.

paddysellsfruit
Frequent Visitor
‎09-29-2022 07:28 AM

It seems to have started working for me at some point today (UK).

Butters
Frequent Visitor
‎09-30-2022 09:36 AM

It is working again today in the US.

Anonymous
Not applicable
‎10-03-2022 10:55 PM

Hi @kathleeng23 

This issue has been fixed , I will change the status to "Delivered" .

 

Best Regards,
Community Support Team _ Ailsa Tao

Cged1
New Member
‎10-19-2022 03:05 AM

Having issues reconnecting BI to our data base - keeps failing error below 

Date and Time: 2022-10-19 09:28:16Z
Activity Id: 9b1d88de-6b0c-4c81-bba3-ea55200e78e0
Idea Statuses