Copy Visual as image not working - something went wrong

[kathleeng23]

In the last few days, we are no longer able to use the Copy Visual as image icon on visuals in our reports and apps.  The error returned just says 'something went wrong'.

[rwax]

I'm no longer receiving the "Something went wrong error," but when I paste, the visual is not appearing--only the text that says "Open in Power BI [etc...]"

[Anonymous]

Hi @kathleeng23 

Please check it in your Service , I can copy visual as image normally . My data is stored in UK South (London) .

Best Regards,
Community Support Team _ Ailsa Tao

[Butters]

I am having the same issue.  Was working until just a week or two ago.  Please help.  My organization uses this functionality regularly with the visuals.

[Autofan1985]

Seems the fix got rolled out to the Netherlands as well now. Here it works again.👍

[paddysellsfruit]

Still not working for me in the UK

[craigdent]

It's working sporadically for me in the UK, sometimes says the server is busy, sometimes lets me copy a visual.

[paddysellsfruit]

It seems to have started working for me at some point today (UK).

[Butters]

It is working again today in the US.

[Anonymous]

Hi @kathleeng23 

This issue has been fixed , I will change the status to "Delivered" .

Best Regards,
Community Support Team _ Ailsa Tao

[Cged1]

Having issues reconnecting BI to our data base - keeps failing error below 

Date and Time: 2022-10-19 09:28:16Z

Activity Id: 9b1d88de-6b0c-4c81-bba3-ea55200e78e0