chart pies slow performance on safari

[adrianwak]

Hi, 

We have updated power bi report server to january 2023 version. After that reports with chart pies don't work smoothly on safari. After selecting for egzample one country in table other tables and chart show data conectetd to that country, but safari couldn't reload the page. When we change chart pies to egzample 100% stacked bar chart work fine. There is no problem on chrome browser.

We have noticed that reports with chart pie use a lot of ram. Below screen after opening report and after selecting one country or other dimension

after a while we get a message "This webpage was reloaded because the error occurred".

We updated mac/safari to lastest versions, cleared cookies, changed privacy preferences like "Block all cookies" and "Prevent cross-site tracking" (as not selected) and that didn't help.

Report data source is olap cube and charts presents basic measure as valume of sales. Before update that problem didn't exists.

How fix that problem? 

Thanks,

Adrian

[Anonymous]

Hi @adrianwak ,

This article provides guidance that enables developers and administrators to troubleshoot slow report performance. It applies to Power BI reports, and also Power BI paginated reports.

Troubleshoot report performance in Power BI - Power BI | Microsoft Learn

If it does not help,

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn