cannot sign into PowerBI desktop

[prestoken]

I am having an issue with PowerBI Desktop where I cannot Sign in.  I click on the Sign in button, it opens a dialog asking for my email -- email address is correct -- and I click Continue.  Nothing happens, and I am not signed in.  Similar issue happens when trying to Publish.  Note that I am able to sign into app.powerbi.com using the same email address.

I activated trace logging and I see this message:

DataMashup.Trace Error: 24579 : {"Start":"2023-06-29T19:42:02.2764995Z","Action":"PBI.TraceMessage","sessionId":"2d578384-42b4-4a67-91f9-befa87b7ea60","deviceId":"d7e2c769","userId":"a9115444-7612-4625-8a1d-54fe4db0c6ac","isInternal":"False","authenticatedUserId":"Unknown","Message":"AuthenticationManager.{\"ExceptionType\":\"Microsoft.Identity.Client.MsalClientException\",\"ExceptionDetails\":{\"ExceptionType\":\"Microsoft.Identity.Client.MsalClientException\",\"ErrorCode\":\"authentication_canceled\",\"StatusCode\":0,\"CorrelationId\":null,\"RequireClaims\":false}}: Sign in failed with exception = {0}","ProductVersion":"2.118.828.0 (23.06)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":2348,"Tid":1,"Duration":"00:00:00.0000170"}

Please help, thanks in advance.

[Anonymous]

Hi  @prestoken ,

There could be several reasons why a user is unable to sign into Power BI Desktop. Here are some steps you can try to troubleshoot the issue:

1. Check if you have a valid Power BI account and is using the correct credentials to sign in.
2. Ensure that you have the necessary permissions to access Power BI Desktop.
3. Verify that your computer meets the minimum system requirements for Power BI Desktop.
4. Check if there are any firewall or network issues that may be preventing the user from signing in.
5. Try resetting the user's password and have them attempt to sign in again.

Best Regards,
Community Support Team _ Caitlyn

[prestoken]

Thank you for the feedback, but none of these seem to apply in my case.  In particular, with regard to points 1 and 5, Power BI is never prompting for a password -- when attempting to log in or publish, it pops up a dialog asking for my email address (which is correct), and then after clicking continue, nothing happens.

Note that I am able to use Power BI Desktop in an offline mode, connect to databases in Azure and create local reports, so aside from the sign in problem, the application seems to be functioning correctly.

[marnitam]

Is there a fix to this issue?

I found very similar error message in my trace log:

DataMashup.Trace Information: 24579 : {"Start":"2023-08-31T19:10:29.9992992Z","Action":"PBI.MsalLog","Message":"Error: False MSAL 4.51.0.0 MSAL.Desktop 4.8 or later Windows 10 Enterprise [2023-08-31 19:10:30Z - 6b4ceff0-75e4-4b21-a11e-ebbc47978e0b] Exception type: Microsoft.Identity.Client.MsalClientException\r\n, ErrorCode: authentication_canceled\r\n\r\n   at Microsoft.Identity.Client.Broker.WamAdapters.ThrowExceptionFromWamError(AuthResult authResult, AuthenticationRequestParameters authenticationRequestParameters, ILoggerAdapter logger)\r\n   at Microsoft.Identity.Client.Broker.WamAdapters.HandleResponse(AuthResult authResult, AuthenticationRequestParameters authenticationRequestParameters, ILoggerAdapter logger, String errorMessage)\r\n   at Microsoft.Identity.Client.Broker.RuntimeBroker.<SignInInteractivelyAsync>d__13.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Microsoft.Identity.Client.Broker.RuntimeBroker.<AcquireTokenInteractiveAsync>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Microsoft.Identity.Client.Internal.Broker.BrokerInteractiveRequestComponent.<FetchTokensAsync>d__9.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Microsoft.Identity.Client.Internal.Requests.InteractiveRequest.<FetchTokensFromBrokerAsync>d__10.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Microsoft.Identity.Client.Internal.Requests.InteractiveRequest.<GetTokenResponseAsync>d__11.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Microsoft.Identity.Client.Internal.Requests.InteractiveRequest.<ExecuteAsync>d__9.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Microsoft.Identity.Client.Internal.Requests.RequestBase.<RunAsync>d__12.MoveNext()","ProductVersion":"2.119.986.0 (23.07)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3724,"Tid":51,"Duration":"00:00:00.0000200"}

DataMashup.Trace Error: 24579 : {"Start":"2023-08-31T19:10:30.0126136Z","Action":"PBI.TraceMessage","sessionId":"24faabe7-a406-4ea4-a945-9e10ee4ac370","deviceId":"9ea651b2","userId":"1c2a4737-b0d9-48b9-a123-a30c7e684c8e","isInternal":"False","authenticatedUserId":"Unknown","Message":"AuthenticationManager.AcquireTokenAsync: ","ProductVersion":"2.119.986.0 (23.07)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3724,"Tid":1,"Duration":"00:00:00.0000274"}

DataMashup.Trace Warning: 24579 : {"Start":"2023-08-31T19:10:29.7160632Z","Action":"PBI.PQ.MsalAcquireToken","hasTokenCache":"False","retryableException":"","exception":"{\"ExceptionType\":\"Microsoft.Identity.Client.MsalClientException\",\"ExceptionDetails\":{\"ExceptionType\":\"Microsoft.Identity.Client.MsalClientException\",\"ErrorCode\":\"authentication_canceled\",\"StatusCode\":0,\"CorrelationId\":null,\"RequireClaims\":false}}","requireClaims":"False","uiRequiredClassification":"","requireResource":"False","msalIntegratedWindowsAuth":"False","useSystemBrowser":"True","wamEnabled":"True","parentId":"626eff5f-bd93-4a12-ad94-f60ff608235a","isError":"False","sessionId":"24faabe7-a406-4ea4-a945-9e10ee4ac370","deviceId":"9ea651b2","userId":"1c2a4737-b0d9-48b9-a123-a30c7e684c8e","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.119.986.0 (23.07)","ActivityId":"3fdfee11-1425-4ce3-8d93-7dd82ec2f0e9","Process":"PBIDesktop","Pid":3724,"Tid":1,"Duration":"00:00:00.2969722"}

DataMashup.Trace Error: 24579 : {"Start":"2023-08-31T19:10:30.0131947Z","Action":"PBI.TraceMessage","sessionId":"24faabe7-a406-4ea4-a945-9e10ee4ac370","deviceId":"9ea651b2","userId":"1c2a4737-b0d9-48b9-a123-a30c7e684c8e","isInternal":"False","authenticatedUserId":"Unknown","Message":"AuthenticationManager.{\"ExceptionType\":\"Microsoft.Identity.Client.MsalClientException\",\"ExceptionDetails\":{\"ExceptionType\":\"Microsoft.Identity.Client.MsalClientException\",\"ErrorCode\":\"authentication_canceled\",\"StatusCode\":0,\"CorrelationId\":null,\"RequireClaims\":false}}: Sign in failed with exception = {0}","ProductVersion":"2.119.986.0 (23.07)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3724,"Tid":1,"Duration":"00:00:00.0000082"}

DataMashup.Trace Warning: 24579 : {"Start":"2023-08-31T19:10:27.5491412Z","Action":"PBI.PQ.SignInInternalAsync","originalCloud":"GlobalCloud","cloudDiscoveryResult":"GlobalCloud","discoveredCloudMatchesCurrentTenant":"GlobalCloud","tenantClusterResolution":"","areEquivalentTenantClusters":"False","finalCloud":"","serviceSettingsResult":"","hasPbiLicense":"False","isRefresh":"False","parentId":"626eff5f-bd93-4a12-ad94-f60ff608235a","isError":"True","sessionId":"24faabe7-a406-4ea4-a945-9e10ee4ac370","deviceId":"9ea651b2","userId":"1c2a4737-b0d9-48b9-a123-a30c7e684c8e","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.119.986.0 (23.07)","ActivityId":"2a0b0cf6-030b-40b1-ba68-c77d0fe60044","Process":"PBIDesktop","Pid":3724,"Tid":1,"Duration":"00:00:02.4641573"}

Any suggestions would be greatly appreciated!

[JTurner771]

I'm having the same issue in Power BI Desktop.   Try to login through ribbon,  prompted for email address (with no password box), click ok but nothing happens and no error message.  

Things I've tried that did not work: 

1. Uninstalling and reinstalling Power BI desktop (including deleting all residual files from the uninstall). 

2. Turning off all firewalls on my computer. 

3.  Running PowerBI desktop as administrator .

4.  Turning on and off certificate revocation option in Power BI options .

5.  Turning on and off the updated Power BI sign in experience in PBI options. 

6.  Turn on and off my company's VPN. 

I'm having no trouble reaching the Power BI cloud site. 

Here's my log: 

DataMashup.Trace Warning: 24579 : {"Start":"2023-10-31T18:19:27.5138020Z","Action":"PBI.PQ.RetryableWebRequest","requestName":"CloudDiscovery","attempts":"1","serviceResultCode":"UnexpectedError","backendUrl":"https://api.powerbi.com/","requestId":"","exceptionType":"Microsoft.PowerBI.Common.Http.PowerBIWebException","httpStatusCode":"","webExceptionStatus":"SecureChannelFailure","innerExceptionType":"","parentId":"9e01aa08-b6d7-4663-96cc-6f28456115f1","isError":"True","sessionId":"64360f92-a609-48ca-9958-8ad874782553","deviceId":"22af024f","userId":"62392655-29a9-4f79-ae1b-fef9ad0ae861","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.122.746.0 (23.10)","ActivityId":"1eb860e2-3c6e-4b2b-8eab-40e69d170ef9","Process":"PBIDesktop","Pid":11208,"Tid":1,"Duration":"00:00:00.0890028"}

DataMashup.Trace Information: 24579 : {"Start":"2023-10-31T18:19:27.6029454Z","Action":"PBI.TraceMessage","sessionId":"64360f92-a609-48ca-9958-8ad874782553","deviceId":"22af024f","userId":"62392655-29a9-4f79-ae1b-fef9ad0ae861","isInternal":"False","authenticatedUserId":"Unknown","Message":"CloudConfigurationManager.SetCloud: {\"ExceptionType\":\"Microsoft.PowerBI.Common.Http.PowerBIWebException\",\"ExceptionDetails\":{\"Status\":10,\"HttpStatusCode\":null,\"Host\":null}}","ProductVersion":"2.122.746.0 (23.10)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":11208,"Tid":1,"Duration":"00:00:00.0000030"}

DataMashup.Trace Warning: 24579 : {"Start":"2023-10-31T18:19:27.5138020Z","Action":"PBI.PQ.CloudDiscovery","backendUrl":"","activityId":"64360f92-a609-48ca-9958-8ad874782553","requestId":"00dc9e48-894f-4324-b675-2592c0a176fb","message":"The request was aborted: Could not create SSL/TLS secure channel.","httpStatusCode":"0","exceptionType":"Microsoft.PowerBI.Common.Http.PowerBIWebException","errorCode":"","errorDetails":"","cloudName":"","parentId":"9e01aa08-b6d7-4663-96cc-6f28456115f1","isError":"True","sessionId":"64360f92-a609-48ca-9958-8ad874782553","deviceId":"22af024f","userId":"62392655-29a9-4f79-ae1b-fef9ad0ae861","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.122.746.0 (23.10)","ActivityId":"8480044f-530a-4646-a151-64e0690d3960","Process":"PBIDesktop","Pid":11208,"Tid":1,"Duration":"00:00:00.0891764"}
 

Thanks for any help you can give.  

[scerazy]

Anybody with some USEFUL help?

That is just plain stupid that the app does NOT invoke sign in

[mikezero]

Same issue here. Same results in my trace. Has anyone been able to resolve this issue? We have verified everything with our PaloAlto firewall and SentinelOne AV. It isn't being stopped by that.

[gvcorreia]

Anyone with a solution? I tried everything, and nothing seems to resolve the issue in this computer