I had a ticket for this issue (reference number 2211280040006993), but they closed it since I didn't get them a trace file back in time. I have already spent a lot of time explaining the issue and they were supposed to have recorded it, so hopefully you can all the details from that previous issue.
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Hi @zyater
If so, can you provide a link to the previous issue ? This number you provided doesn't work for us .
Best Regards,
Community Support Team _ Ailsa Tao