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Chrissie

Visual Header Tooltip not showing in Service

Submitted by on ‎03-15-2022 08:58 AM

Hi,

 

I add a tooltip page to visual header tooltip. It can be displayed in Power BI desktop as below. Hovering over, a tooltip window will pop up.

 

Chrissie_0-1647359512122.png

 

However, the tooltip does not pop up in Published Dashboard. I checked all the settings, changed browsers and cleared browser data. Nothing popped up. 

 

Chrissie_1-1647359709300.png

 

Please advise. Thank you.

 

Status: Delivered

Hi @Chrissie @Anonymous @kinjalshahkg @CrisYan ，

 

According to the reply from product group, fix for this issue will be deployed into product environment region by region. It will be generally available in Service later March. Please be patient for the fix. 

 

Thanks for your understanding!

 

Best Regards,

Community Support Team _ Caiyun

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26 Comments (26 New)
Comments
CrisYan
Resolver III
Resolver III
‎03-15-2022 03:26 PM

Same here!

v-cazheng-msft
Community Support
Community Support
‎03-15-2022 07:07 PM
Status changed to: Accepted

Hi @Chrissie @CrisYan ,

 

Issue has been reported internally(ICM 295541093). Will sync here once there is any update.

 

Thanks for your understanding!

 

Best Regards,

Community Support Team _ Caiyun

kinjalshahkg
New Member
‎03-15-2022 11:23 PM

Same here,  i am  also facing the issue

Anonymous
Not applicable
‎03-16-2022 10:53 AM

I'm experiencing the same

v-cazheng-msft
Community Support
Community Support
‎03-16-2022 06:43 PM
Status changed to: Delivered

Hi @Chrissie @Anonymous @kinjalshahkg @CrisYan ，

 

According to the reply from product group, fix for this issue will be deployed into product environment region by region. It will be generally available in Service later March. Please be patient for the fix. 

 

Thanks for your understanding!

 

Best Regards,

Community Support Team _ Caiyun

BITomS
Continued Contributor
Continued Contributor
‎03-18-2022 06:05 AM

Hi there,

 

I have recently come across this problem also. I don't understand why the status has been marked as delivered when no fix has been applied?

 

Also, I have tried the suggested workaround, but this makes no difference - the help tooltip is still not appearing in the service.

 

Regards.

Anonymous
Not applicable
‎03-21-2022 07:54 AM

I am also having the same issue, among many others after I updated the program. I'm tempted to roll back to the previous version that didn't have these bugs.

 

Please let me know when these fixes are available.

ipagotto
Regular Visitor
‎03-22-2022 09:31 AM

I am having the same problem.  

 

Reports with visual header tooltip configured to show a report page with help text no longer work properly.  They used to work fine in the power bi service and now they don't.  Nothing was changed in the report.  It works fine in the desktop and republishing to the service does not correct it.  

 

Please let me know when the fix is available.

MadsSchøsler
Regular Visitor
‎03-23-2022 12:45 AM

We still experience this issue!

 

It works in Power BI Desktop but not when Published to the service

Anonymous
Not applicable
‎03-23-2022 04:32 AM

Same issue noticed today. The visual header tooltips are working fine in PBI Desktop but only recently noticed they won't show in published report in PBI Service. Hoping this gets sorted soon.

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