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dsorci

Usage Metrics - Page Views Blank

Submitted by Advocate I on ‎02-24-2023 10:05 AM

Hi, 

Since Feb 14th the Page Views are not coming in. The Report Opens are being captured, but there are no stats as to what tabs of a dashboard users selected within a report. 

 

Taking a look at the Report Page Views table the date stops as of Feb 13th. 

 

This had been working for the past year so it is very odd that it just stopped. 

 

dsorci_0-1677261883987.png

 

 

 

 

 

Status: Accepted
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16 Comments (16 New)
Comments
Anonymous
Not applicable
‎02-24-2023 10:49 AM

This is happening at our organization too

dsorci
Advocate I
Advocate I
‎02-24-2023 10:51 AM

Thanks Natalie! When did your issue first start?

@Anonymous 

Anonymous
Not applicable
‎02-24-2023 11:42 AM

The last day we have page views is 2/13/2023.. nothing 2/14/2023 thru now

dsorci
Advocate I
Advocate I
‎02-24-2023 11:43 AM

@Anonymous Same here, glad its not just us at least. 

Anonymous
Not applicable
‎02-24-2023 12:51 PM

@dsorci our organization went to submit a ticket with Microsoft and they had an incident under investigation already for the problem.. There was a 4/2/2023 for the next update date

dsorci
Advocate I
Advocate I
‎02-24-2023 12:58 PM

Thanks! Wow! By then we wont be able to get the Feb stats since they only keep them for 30 days. 

@Anonymous 

Anonymous
Not applicable
‎02-26-2023 11:49 PM

Hi @dsorci 

It's a known issue . The PG team is actively working on this issue and I will come back with an update if there is any progress. 

 

Best Regards,
Community Support Team _ Ailsa Tao

dsorci
Advocate I
Advocate I
‎02-27-2023 05:22 AM

@Anonymous  Thanks, since stats are only saved for 30 days this needs to be a priority before we lose February data. Please escalate. 

dsorci
Advocate I
Advocate I
‎02-27-2023 05:48 AM

Case 2302240040007223 created if anyone needs to reference. 

NickG_BI
Regular Visitor
‎03-01-2023 06:55 AM

Thank you, this has been reported by our user base as well. Indeed a priority before the data is lost.

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