Unable to export 'Data with current layout'

[Anonymous]

I have a customer with an export issue that occurs the same with any table in our report. Clicking the three dots > Export data > Data with current layout > Export, the client finds that although the 'Exporting data' popup appears, the process quickly fails with 'File couldn't be created'. Using the 'Summary data' option works just fine. I've not been able to replicate this issue, it works fine for admins, users internal to our AD and other users external to our AD. The user has a pro license and row level security has been set up for them. They do have US date settings (I'm clutching at straws here) but when I set my own browser up that way I don't have the issue. I'm going to ask them to try on a more modern machine as there's is a bit slow but I'm not expecting it to work. 

Any ideas?

[v-cazheng-msft]

Hi @Anonymous ,

May I know whether this user who has export issue is an external user or internal user? There are some considerations and limitations on exporting data, please check with the official document firstly. Thanks.

Link of official document: Export data from a Power BI visualization - Power BI | Microsoft Docs

Best Regards,

Community Support Team _ Caiyun

[Anonymous]

Thank you for your reply, I've just been informed that the user was finally successful in exporting the data while loaning a more powerful machine - it seems that he had a very old laptop. It does sound odd that it would fail in that way as surely all the heavy lifting is done in the cloud? Nonetheless the user is statisfied they need to request a permanent upgrade from their IT team.

Thanks

[v-cazheng-msft]

Hi @Anonymous ，

Got it. Thanks for your reply! 😄

Best Regards,

Community Support Team _ Caiyun

[v-cazheng-msft]

Issue is resolved by upgrading customer's laptop.