Unable to activate Pro Trial

[Anonymous]

I am having users that are unable to activate their Pro trial. When they try to navigate to a workspace that I have given them access to, it shows the following message. There is no option to activate the free trial. 

This was recently and option that seems to have disappeared. I believe other users are experiencing this as well. See this thread: https://community.powerbi.com/t5/Service/Cannot-Activate-Free-Pro-Trial/td-p/579466

Is there some setting or something that was recently changed that could have this affect? 

[v-qiuyu-msft]

Hi @Anonymous, 

Please check if this account has try pro trial before. If it is, it's not able to try Pro trial again after trial expires. Otherwise, I would suggest you create a support ticket to get dedicated help. 

Best Regards,
Qiuyun Yu

[rramires]

Having the same issue here. Clicked at the try free Power BI Pro and get redirected to my Power BI home page, but without the Pro activated.