Subscriptions with PDF attachments not coming through

[DusanRusnak]

Hi there,

I realize that simmilar issue has been resolved here:

https://community.fabric.microsoft.com/t5/Issues/Subscription-mails-not-recieved/idi-p/3423707

Emails are coming through now as they should , however problem seems to persist with subscriptions with PDF report attachments.

I tried to :

- generate them manualy

- waited for hours for them to come through

- tried it on smaller files (even big ones didn't have trouble a week ago)

- tried to export just a simple 1 page report 

- reuploaded reports that used to work fine 

none of the above solved issue

- thought it might have something to do with our company security settings , but to my knowledge they didnt change anything , not to mention other emails are coming through, even ones with .png attachments

Any idea what to do with it ? Thanks in adavance..

(Slovakia, premium per capacity license) 

[DusanRusnak]

Problem was with our security settings.

Long story short , sensitivity labels changed and thus exporting file was stopped in process.

It works as it should now. 

[Anonymous]

Hi  @DusanRusnak 

I am so glad to hear that your issue has been fixed . I will change the status to "Delivered"  .

Best Regards,
Community Support Team _ Ailsa Tao