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kcantor

Subscriptions not sending

Submitted by Community Champion on ‎04-16-2019 04:52 AM

Automated subscriptions did not send from either workspace after refresh. REfresh succeeded but no email. Went to the dashboards and manually ran subscriptions. Still no email received. Normally emails are received at 7:00 am EST.

Status: New
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38 Comments (38 New)
Comments
chudson
Helper IV
Helper IV
‎04-24-2019 08:59 AM

Mine are coming in as well but are experiencing the same 1 hour delay.

PaulBFelix
Advocate II
Advocate II
‎04-24-2019 09:01 AM

I have a mix; some have arrived on time, some an hour late, some 3 hours late, and some have not yet arrived.

danbelhassen
New Member
‎04-24-2019 11:01 AM

Very same issue. We have a number of subscriptions. In the last few days, some emails are being generated/sent, but the majority are not.

 

Can't seem to open a ticket with PBI - clicking the button does nothing.

 

Very frustrating to not have MS or the PBI team be taking this seriously and updating on a resolution. The status page indicates "no issues" which just makes this more frustrating given that this thread started on April 16th.

andymc123
Advocate III
Advocate III
‎04-24-2019 11:06 AM

couldn't agree more @danbelhassen I have also tried to log a ticket with Microsoft and the link does nothing.  very frustrated that the support page claims no issues.

 

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hftrc001
Advocate I
Advocate I
‎04-25-2019 04:42 AM

Looks like the issue hasnt cleared itself yet.  Its been over an hour and my 6:30am EST refresh notifications havent shown up yet.

danbelhassen
New Member
‎04-25-2019 05:29 AM

Hours after I requested them (again), I started receiving them. However, the previous ones from Monday seem to have completely vanished.

 

Microsoft - we (obviously) need the emails to be generated consistently and predictably.. but if you have a problem - let us know you're working on it, at least!

USABB_Data
Helper II
Helper II
‎04-25-2019 05:55 AM

I logged a support ticket and I suggest everyone else does as well.  They fixed the button so you can now log one.  

 

This has been essentially an on/off issue for 2 weeks now with very little communication from Microsoft.

hftrc001
Advocate I
Advocate I
‎06-10-2019 06:38 AM

I'm having this issue again -- its been 20 minutes or so since my refresh and no eamils have come through.

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