Subscription automatic distribution failure

[aleksandr]

Hello!

For several days now, there has been a problem with the automatic distribution of subscriptions. Of the three automatic mailings, only one came today, the rest, when I did not wait for receipt, I sent it manually. What could be the problem?

[v-robertq-msft]

Hi,

Whether there is the detailed error message about this activity in the Audit log failed, you can follow this link to go to the Audit log to find it.

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-auditing#use-the-audit-log

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[aleksandr]

The audit log is empty. But as I understand it, it captures the actions of users, and not automatic actions of the system. What other options are there to solve the problem?

[v-robertq-msft]

Hi, 

Does this issue happen occasionally or every day?

In my opinion, if you want to get a solution for this kind of subscription problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft to have a remote session with you to help them to make sure if this is an issue existing in the Power BI.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[aleksandr]

The problem comes up every day. Today, I can't receive the subscription mailing list at all. Now even force sending doesn't help 😞

[aleksandr]

Tried to create a request to support. No success. There are only standard answers and references with articles. did not find a similar problem. You can't write to support directly 😞

[v-robertq-msft]

To create a support ticket, you should click Next until the end to get the support from the Microsoft team.

[aleksandr]

Why can't I select specific days for "daily" frequency? And if you select "weekly", then it comes only once a week? What settings should I put in order to come only on weekdays?

[v-robertq-msft]

Hi,

You can set the frequency to “Weekly” and select Monday to Friday below to get the subscription email in workdays.

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[aleksandr]

Hi,

I have so previously and was configured and worked for 2 years. There were two failures, but otherwise it worked properly. What happened in February of this year, I do not understand. Subscription stopped arriving on time. Most of the time it doesn't come at all. Forced sending doesn't always help either. For example today, a subscription that was supposed to arrive at 1:30 PM arrived at 6:30 AM. No errors come ... Once again, I deleted everything and set it up again in accordance with your recommendations, I look.

thanks for the help

[v-robertq-msft]

Hi, 

OK, if you still have a problem and want to get a solution for this kind of subscription problem which needs some trace using the network trace tools as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft to have a remote session with you to help them to make sure if this is an issue existing in the Power BI.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

Thank you very much!

Best Regards,

Community Support Team _Robert Qin