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TBrowne

Subscription Email Not Sending

Submitted by Advocate I on ‎02-13-2018 05:59 AM

I have a report/dash, import data source to on-prem SQL server database, and I'm having problems with receiving subscription emails. I had scheduled the refresh to be 8:00pm EST to act as sort of an end of day summary snapshot. The data refreshes fine, but I never receive the emails. I have other subscriptions set up and receive emails no problem. What am I doing wrong? 

Status: Needs Info
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3 Comments (3 New)
Comments
v-jiascu-msft
Microsoft Employee
Microsoft Employee
‎02-15-2018 02:11 AM

Hi @TBrowne,

 

Please refer to the documentation service-report-subscribe#considerations-and-troubleshooting.

1. What's the mode type? Import or Direct Query?

2. Are there any uncertified custom visuals?

 

Best Regards,

Dale

Vicky_Song
Impactful Individual
Impactful Individual
‎02-15-2018 02:13 AM
Status changed to: Needs Info
 
TBrowne
Advocate I
Advocate I
‎02-15-2018 03:42 AM

It’s import and there are no uncertified custom visuals.

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