Starting Dec 2018 release - array dimensions exceeded support range

[Anonymous]

Today I downloaded and installed the December release of Desktop 64-bit, when I start the program I am getting the error "array dimensions exceeded support range".  Any idea on how to resolve this?

[v-qiuyu-msft]

Hi @Anonymous,

1. Please follow this article to troubleshoot the issue: https://docs.microsoft.com/en-us/power-bi/desktop-error-launching-desktop

2. Please ensure your machine has Power BI desktop run on meet the minimum requirements: https://docs.microsoft.com/en-us/power-bi/desktop-get-the-desktop#minimum-requirements

3. Please restart the machine then run Power BI desktop again. 

Best Regards,
Qiuyun Yu 

[Anonymous]

I cannot update the gateway until Monday because we will need to log a Change Control.  Adding details from the Error Message.

Feedback Type:

Frown (Error)

Timestamp:

2018-12-14T17:23:57.6004647Z

Local Time:

2018-12-14T11:23:57.6004647-06:00

Session ID:

b61ed914-c4a1-4852-842f-d5633152f187

Release:

December 2018

Product Version:

2.65.5313.621 (18.12) (x64)

Stack Trace:

   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.SerializationHelpers.ReadImages(BinaryReader reader, IEngine engine)

   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiResourceKind.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)

   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionModule.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)

   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.MetadataExtractor.TryLoadCachedModule(ILibrary library, UiExtensionModule& module)

   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider[] providers)

   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)

   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)

   at Microsoft.PowerBI.Client.Windows.PowerQueryExtensionsLoader.<Load>b__0()

   at System.Threading.Tasks.Task.Execute()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()

   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:

Microsoft Windows NT 10.0.17134.0 (x64 en-US)

CLR Version:

4.7 or later [Release Number = 461808]

Peak Virtual Memory:

37.4 GB

Private Memory:

169 MB

Peak Working Set:

210 MB

IE Version:

11.407.17134.0

User ID:

d992ebd0-bab6-439a-91bf-b915fd0f3627

Telemetry Enabled:

True

DPI Scale:

100%

Supported Services:

Power BI

[v-qiuyu-msft]

Hi @Anonymous,

Have you tried tips in my previous post? 

There is a new Power BI desktop version 2.65.5313.701 released, you can try this version to see if the same issue occurs. 

Best Regards,
Qiuyun Yu 

[Anonymous]

I tried all of your suggestions.  It is not a gateway problem because my team has upgraded to the December version with out an issue.  I just installed the December release from the link you provided and I am still getting the same error - SOmething went wrong - "Array dimensions exceed supported range".  Could there be a problem with the .Net Framework on my computer that is throwing this error.

Feedback Type:
Frown (Error)

Error Message:
Array dimensions exceeded supported range.

Stack Trace:
   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.SerializationHelpers.ReadImages(BinaryReader reader, IEngine engine)
   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiResourceKind.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionModule.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.MetadataExtractor.TryLoadCachedModule(ILibrary library, UiExtensionModule& module)
   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider[] providers)
   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
   at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
   at Microsoft.PowerBI.Client.Windows.PowerQueryExtensionsLoader.<Load>b__0()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
Array dimensions exceeded supported range.

Invocation Stack Trace:
   at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
   at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
   at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
   at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
   at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
   at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   at Microsoft.PowerBI.Client.Program.Main(String[] args)

[v-qiuyu-msft]

Hi @Anonymous,

You can try to repair .NET on your machine: https://docs.microsoft.com/en-us/dotnet/framework/install/repair

If issue persists, I would suggest you create a support ticket to let engineers look into the issue on your side. 

Best Regards,
Qiuyun Yu 

[Anonymous]

I'm having the exact same issue, using the latest version (2.65.5313.701) published on 12/17/2018. Creating ticket now.

Scott

[Anonymous]

Our Client Services team decided to replace my laptop and start fresh. 

[gdubreuil_txn]

Hello,

My customer is having the exact same issue, using the 2.94.921.0 64-bit (June 2021) version.

Have the above issues been fixed somehow?

We've tried to repair both Power BI Desktop and the .NET framework but it didn't help.

Thanks in advance for your support.

Cheers,

Guillaume

[gdubreuil_txn]

Hello,

Any idea on my above request please?

Thanks in advance.

Cheers,

Guillaume

[StefanoM]

I resolved deleting C:\Users\<username>\AppData\Local\Microsoft\Power BI Desktop