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Eliasaki92

Show next level arrow greyed out in matrix

Submitted by Advocate II on ‎05-16-2023 05:30 AM

Just today I realized that a lot of my reports are having a greyed out “show next level” drill down arrow on the top level of the hierarchy:

Eliasaki92_0-1684240097917.png


If I readd the columns to the row elements of the matrix it works again.
This appears to be a new bug and I am not sure if you aware of it.

Is this a known issue? @miguel1 

Status: Investigating
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11 Comments (11 New)
Comments
F2THEB
Frequent Visitor
‎06-10-2024 04:19 AM

I had the same issue and came here looking for a solution. Having found nothing I started to play around. 

Solution for me: and this is so stupid, but it did the trick: in the rows box on the visualizations tab, all I did was change the order of the fields. So for example Customer (upper level), Number (second level). I just swapped these. Right away the greyed-out double arrow became active.
Then I simply swapped the field (level) order again to the original one and the double arrow stayed active. 

That's it. 

Idea Statuses