Scheduled refresh stopped after one fail

[OskariNi]

Hi, 

Does somebody now the reason why scheduled refresh stopped working for 5 hours after one fail occured? The dataset is configured to refresh every 30 min.

Error message: Before the data import for "Late releases trend" finished, its data source timed out. Double-check whether that data source can process import queries, and if it can, try again.

Cluster URI:	WABI-NORTH-EUROPE-redirect.analysis.windows.net
Activity ID:	a09dd239-1ed8-4931-beeb-c78d7c94fa0e
Request ID:	f8675637-b12d-4c90-881a-307d26b528d6
Time:	2018-12-16 16:30:28Z

Thanks,

Oskari

[v-qiuyu-msft]

Hi @OskariNi,

I have sent a email to consult this internally, will update to you if I get any information. 

Best Regards,
Qiuyun Yu 

[v-qiuyu-msft]

Hi @OskariNi,

It looks like the dataset resides in a premium capacity, right? 

The issue could happen because the capacity is overloaded. Please use the Premium Capacity App to check that: https://docs.microsoft.com/en-us/power-bi/service-admin-premium-monitor-capacity

Best Regards,
Qiuyun Yu 

[OskariNi]

Hi @v-qiuyu-msft,

The Premium capacity App doesnt work for some reason. Also the scheduled refresh is frozen. It doesnt even try to refresh now (should refresh every 30min). I havent received any failure emails either. 

Added some pictures to clarify the issue. 

Oskari

[OskariNi]

@v-qiuyu-msft the refresh now option doesnt work either. Nothing happens when a click the button.

[v-qiuyu-msft]

Hi @OskariNi,

Please create a support ticket to get dedicated support. 

Best Regards,
Qiuyun Yu