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chrisu

Schedule Refresh Issue

Submitted by Responsive Resident on ‎03-07-2019 06:12 AM

Datasets on scheduled refresh fail and give the following error on the schedule refresh page:

 

Before the data import for XXXXXXX finished, its data source timed out. Double-check whether that data source can process import queries, and if it can, try again.

 

There is no error on the refresh history, it just shows failed.  It is a different table name every day.  Refresh Now works for these datasets when I try them an hour or two later.  

 

I believe this started after I updated to the Februrary on-prem gateway.  

 

Status: Needs Info
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16 Comments (16 New)
Comments
MarcinBajda
Frequent Visitor
‎03-21-2019 07:06 AM

Yesterday I did upgrade to March Update to my Gateways and problem appeared.
Previously I had December version running and was OK 😞

Anonymous
Not applicable
‎03-21-2019 07:10 AM

i have downgraded gateway to December and now my inbox is happy not receiving all the sync errors.

David_V
Frequent Visitor
‎03-21-2019 07:42 AM

Hello @Anonymous, how have you managed to downgrade the gateway? Unfurtunately using the gateway installer you can only install the latest version...

 

Thanks,

David

nigelreilly
Helper I
Helper I
‎03-25-2019 01:11 AM

Voted up. 

It seems many people are having this random failing of reports schedules.

@chrisu wrote:

Datasets on scheduled refresh fail and give the following error on the schedule refresh page:

 

Before the data import for XXXXXXX finished, its data source timed out. Double-check whether that data source can process import queries, and if it can, try again.

 

There is no error on the refresh history, it just shows failed.  It is a different table name every day.  Refresh Now works for these datasets when I try them an hour or two later.  

 

I believe this started after I updated to the Februrary on-prem gateway.  

 

 

guoxx552
Regular Visitor
‎03-27-2019 08:32 AM

This is solved by upgrading the Gateway to March version. 

https://powerbi.microsoft.com/en-us/support/

chrisu
Responsive Resident
Responsive Resident
‎04-04-2019 01:38 PM

I put in a ticket but they basically said it is a problem with the data source (on-prem SQL server).  I updated to the second version of the March gateway and that seems to have fixed the issue.  

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