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KyleTaylor

Refresh popup messages (and others) not displaying correctly

Submitted by Advocate I on ‎02-19-2023 02:07 PM

In the latest version (Version: 2.114.664.0 64-bit (February 2023)), all display boxes in PBI desktop aren't displaying correctly. Is this happening to other users? I can find an area to post to Microsoft. Some examples attached.

 

Date.pngRefresh.png

Status: Investigating

Hi all,

 

The product team have been aware of the issue and the engineers will do their best to resolve it.

 

“We are working on the fix. Meanwhile you can try disabling the Multimonitor DPI by setting
System / Environment variables / User vairables / Add 

PBI_PerMonitorDpiAware = 0

vcaitlynmstf_0-1677635013443.png

 

 

 

And then restart the Power BI Desktop.”

 

Power BI Desktop February 2023 DPI Scaling Problem - Page 2 - Microsoft Power BI Community

 

Best regards.
Community Support Team_ Caitlyn

 

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38 Comments (38 New)
Comments
AntonioPalomas
Advocate III
Advocate III
‎02-22-2023 03:01 PM

This problem was also reported in the issue: 
Power BI Desktop February 2023 DPI Scaling Problem - Microsoft Power BI Community

Rdata
Advocate I
Advocate I
‎02-22-2023 05:58 PM

@057Sophie I have this same problem and had to uninstall the current version and reinstall the Dec 2022 patch. It is the only short-term solution that worked for me. If I were you I would open a ticket with your company's IT and show them this post along with all the comments, especially if it is preventing you from doing your work like it was for me. 

v-xiaoyan-msft
Community Support
Community Support
‎02-22-2023 09:23 PM
Status changed to: Investigating

Hi all,

 

Unfortunately I really can't reproduce your issue properly.
Please try changing your download method to Download Microsoft Power BI Desktop from Official Microsoft Download Center  instead of the Microsoft app store.
The product team released the latest fix version on 2/22, please update to see if this issue still exists.

 

Best regards.
Community Support Team_ Caitlyn

ChiaraB
Frequent Visitor
‎02-23-2023 02:29 AM

Thank you @057Sophie, your solution worked!! 

057Sophie
Helper I
Helper I
‎02-23-2023 05:04 AM

@ChiaraB  a new version with some bugfixes was delivered yesterday, I don't know if this could help with your issue.

 

https://www.microsoft.com/en-us/download/details.aspx?id=58494

 

 

Bashie1970
Regular Visitor
‎02-23-2023 09:43 AM

Same issue here. IT lock down our systems so cannot use the exe file. Cannot work with the desktop app as it will not display anything correctly when a popup is used (scale at at least 150%). Have tried reinstalling from company portal (only option for me) and removed all secondary monitors. Still no luck.

ewshusky
Regular Visitor
‎02-23-2023 10:24 AM

Having the same issue on every popup box that isn't the FIRST time opening (eg. conditional formatting when I'm editing it multiple times).  Can't even delete tables because the options to confirm deletion are off of the popup.

ewshusky_0-1677176580891.png

 

AntonioPalomas
Advocate III
Advocate III
‎02-23-2023 02:56 PM

I did a new install by downloading Microsoft Power BI Desktop from Official Microsoft Download Center, I always download through it, but the problem persists. 


Note: The December 2022 version works without any issues.

Here is the evidence:

 

AntonioPalomas_0-1677192781348.png

 

KeithG1229
Frequent Visitor
‎02-24-2023 08:35 AM

Yeah this is happening to me too. I installed the most recent updates from the Microsoft Store as of this AM (2/24/2023) but it is still unresolved. 

Insert angry rant here about how I'm fed up and canceling Power BI and never using Microsoft products again because HHMPH!

Kidding I am sure they willl fix it just wanted to get my say in. I feel heard. 

Bashie1970
Regular Visitor
‎02-24-2023 08:39 AM

Rollback to Dec 22 fixed it. Had to speak very nicely to my IT division, but they installed it for me and now up and working again. Come on Microsoft sort it out, two days productivity lost.

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