Refresh Data Window is Blank/Black

[garynorcrossmmc]

Just noticed this issue over the last couple of days - 

In Power BI Desktop, after clicking the icon to refresh data, the pop-up window that typically displays the progress of each query's refresh is black/blank:

[ChrisHolton]

I am having this issue as well since the last update. It doesn't seem to happen every time I refresh things but is really annoying when it happens as I can't see if it is still refreshing or has refreshed with errors.

[Thunderstorm]

I have the same problem. This is temporarily resolved (in my case) when I end the Power BI "GPU Process" in the task manager.

[robert-tfc]

Thanks earthdragon31, killing it and re-refreshing worked for me as well. It is annoying and it is a rather new thing. Happens here at work (Version: 2.140.1577.0 64-bit (February 2025)), and on my personal computer at home. It doesn't happen every time, but often enough to be annoying because you can't see what is happening.

[PalladinOfPowBI]

I have also been experiencing this bug as of last month. I had thought that it was only a problem with a newer copies of dashboards I had created but after applying changes on a previous file I'm encountering the same issue. Version: 2.140.1205.0 64-bit (February 2025)

[sknow172]

I've been having the same issue with the grayed out window when refreshing the desktop.

[Stuart_S]

I have been having the same issue for a couple of weeks.

[NasiraliKarwar]

POSSIBLE SOLUTION 1: I had the same issue. The data load/refresh pop-up was blank/greyed out. Turns out, it is zoomed in! Hover the mouse cursor over it and CTRL + wheel scroll down OR on a mouse pad - Pinch zoom out. It worked for me.

POSSIBLE SOLUTION 2: The above solution worked once, then it didn't the next time. Another way I got it working was by changing the Display Resolution on your windows to a lower setting. Choose a lower setting, apply it. Then check if the blank/grey pop up issue is resolved. Then you can set your screen resolution back to the original setting.

[VAMI]

Expirienced the same thing today. In my case it must have shown an error undeneath its blank surface, because once I clicked on random spots I got back to the "view error" view in Power Query.

[ChrisHolton]

@NasiraliKarwar thanks - your solution about changing the screen resolution seemed to work for me. hopefully a proper fix will be out soon as changing the resolution each time it happens is far from ideal

[Kozzab]

Yep, changing the screen resolution brought back the text. It makes no sense tho. I've had this issue since Friday, and it seems to happen every time I try to refresh something.