R Matrix Visual Script Runtime Error

[ttimmins]

Hello,

As of today, all published reports that are using a custom R matrix visualization are no longer loading and display a Script Runtime Error instead.  While this just started happening today, the visual itself has not been changed recently.

Error Message:

Script Runtime Error

An error occurred while running the script

Please try again later or contact support. If you contact support, please provide these details.Hide details

• Activity IDa3891396-efe0-4072-85b3-91980173f183
• Request IDa8f49206-fa17-f376-4f1b-85388cb36fc8
• Correlation IDdce60702-827e-2228-7bf5-732aa2a37db7
• TimeFri Apr 15 2022 11:45:19 GMT-0700 (Pacific Daylight Time)
• Service version13.0.18129.31
• Client version2204.3.10893-train
• Cluster URIhttps://df-msit-scus-redirect.analysis.windows.net/

[Anonymous]

Hi @ttimmins ,

We have not received any feedback from users who have had the same experience as you.
Please check if this similar thread is helpful in solving your problem.

Script Runtime Error with R custom visual in Power BI Service 

Best Regards,
Community Support Team _ Caitlyn

[ttimmins]

Hi Caitlyn,

Thanks for your response, the related thread looks similar but it does not resolve the issue for me.  I believe the same issue is being reported by someone else earlier today as well: Issues when running a R Script - Microsoft Power BI Community

The R visualizations work fine in the desktop application but throw an error when viewed in the web service.  No changes have been made to the report or the visual, and this behavior started on Friday.

[Anonymous]

Hi,

I think we are experiencing the same issue with our products!

It is the exact same scenario where all of our R visuals are suddenly generating a runtime error in Power BI service but render fine in Power BI desktop. I tried to render a simple histogram in Power BI service which also failed so it feels like the issue is to do with the service.

Thanks,

Felix

[Anonymous]

Hi @ttimmins ,

Update:

A fix is expected to be deployed by end-of-day 04/24/2022.

----------------------------------------------------------------------

We have submitted the icm 302195934 internally.

Power BI customers may experience issues loading R and Python visuals. Engineers are investigating the issue and an update would be provided soon.

If there are any updates, I will give you feedback here.

Best Regards,
Community Support Team _ Caitlyn

[mattthew]

same issue here.

[JeroenA]

Hi @Anonymous 

I have the same issue as the one originally logged. 

Could you reinvestigate the issue?