PowerBI Usage Metrics

[miguel-tc27]

Hey everyone,
Can you explain to me the difference between report opens and total page views and why for some users the report opens is higher than the total page views?
Also, what is the difference between report open requests and report viewers?
Thanks!

[Anonymous]

Hi, @miguel-tc27 
Thanks for reaching out to the Microsoft fabric community forum.

Regarding your question, here is my answer:

The difference between "Report opens" and "Total page views" in the metrics report is that "Report opens" counts the number of times someone opens the report, while "Total page views" counts the number of times someone views specific pages within the report. Changing report pages is not considered an additional view.

Therefore, if someone opens a report and views multiple pages within it, "Report opens" may be less than "Total page views." For example, if someone opens a report with three pages and views all the pages, it will be counted as 1 report open and 3 total page views.

Here is a screenshot of the relevant answer:

For more details, please refer to:

Solved: Re: Usage Metrics - Difference between Report open... - Microsoft Fabric Community

I hope this information helps you better understand these two metrics. If you have any questions or need further assistance, please feel free to let me know!

Best Regards,

Leroy Lu

[miguel-tc27]

Thank you for your answer! My question was around how can we have a number of reports open higher than the total page views, which is happening in many of the users. Also, could you comment on the difference between report open requests and report viewers?

[Anonymous]

Hi, @miguel-tc27 
Thank you for your prompt response. Regarding your question, please refer to the following screenshots:

Announcing: Improved report usage metrics in modern workspaces | Microsoft Power BI Blog | Microsoft...

Secondly, If you think it's a product issue, you can create a support ticket for free and a dedicated Microsoft engineer will fix the issue for you.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Fabric Community

If you continue to share the problem and its root cause or solution after finding it, it would be great as it can help others who encounter similar issues.

Thank you for your understanding.

Best Regards,

Leroy Lu

[miguel-tc27]

Hey, That makes sense thank you! I think the report opens can be higher than the page views because only a switch counts as a page view. Report open requests are views of the report while viewers are counts of unique users.