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mike_honey

Power BI was unable to read the application metadata.

Submitted by Memorable Member on ‎05-23-2023 12:19 AM

Suddenly can't access Power BI web from a VM (Azure West US 2). 

Using the app launcher from office.com, I get:

 

TECHNICAL DETAILS
Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.
Date and Time: 2023-05-23 07:16:27Z
Activity Id: 7916034f-bcf6-4168-80bd-5a53077bfbe6
Request Id: 49a2b6e4-3d0e-4cd9-959e-98dfc0d1169b

Trying a link straight to a workspace, I get a blank page.

Works OK (if a bit slow) from my laptop (Australia).

 

Status: Investigating
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2 Comments (2 New)
Comments
Anonymous
Not applicable
‎05-23-2023 11:49 PM

Hi @mike_honey ,

 

1. Please clear browser cache then access the Power BI Service again. 

2.  You may check the thread related post refers to :

https://community.powerbi.com/t5/Issues/power-bi-was-unable-to-read-the-application-metadata/idi-p/6... 

Also please check if the issue only happens to yourself or all users in your organization.

 

Best Regards,
Community Support Team _ Caitlyn

mike_honey
Memorable Member
Memorable Member
‎05-24-2023 06:36 PM

This seemed to be a service issue. Anyway, it has been working OK for a day or so now.
https://twitter.com/MSFT365Status/status/1660914676027338753?s=20

Idea Statuses