Power BI Pro license not working

[speranskaya]

Hello,

I have an issue with my Power BI Pro license, and I haven't found any way to contact support other than writing here.

My organization has several Pro licenses. Recently, one of my colleagues has left their post, and their license was transferred onto my account. Our admin sees the license on my account, and I can see the license in my Microsoft account on https://portal.office.com/

However, in my Power BI account https://app.powerbi.com I don't see the license, it says that I have a Free account, and I can't work with any reports.

My admin can't do much, since from his side it looks like the license is on my account.

Does anybody have an idea what I can do? Thank you in advance for any help.

[Anonymous]

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn

[speranskaya]

Hello again,

Thank you @Anonymous for your answer! However, the problem is no longer there. Today I logged in and I can see the license in my Power BI account.

Here's what I did:

1. Yesterday, my admin unchecked the box next to the Power BI free license for my account, leaving only the Pro version checked. Now I no longer see the free license in my subscriptions list on https://portal.office.com/ . (On the screenshot above, you can see that before this step both the free and the pro licenses were visible in my account.)

2. I changed my password, logged out and cleaned cache in the browser, then logged back in. Yesterday it didn't help, but when I logged in today, everything is fine, I can use the Pro license.

I'm not sure whether what I did solved the problem or there was some other issue, but what matters is that there's no longer a problem with my license.

Hopefully if anyone encounters the same problem, these steps can help them too.

Best regards,

speranskaya