Power BI Desktop WebView2 crash

[Anonymous]

Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at pbidesktopwebview2issues@service.microsoft.com

[AditiPragyaSing]

I am also facing the same issue, only a white screen is visible with a dialog box stating "There's a problem with WebView 2"

[third_hicana]

This issue still exists

[SamuelAB]

Got about 10 crashes on this today alone! Really annoying productivity killer!

[kbturk]

Still a problem!

[Carsten_Schulz]

Today i got the Webview-Issue about 10 times also. And Power BI is closing sometimes without any message and there is no way to safe data before and after.

[Carsten_Schulz]

Hi everyone,

I recently posted here about an issue with WebView2 in Power BI Desktop, hoping for a solution within the Power BI environment. After some deep troubleshooting, I found out that the root cause was not related to Power BI itself, but rather due to corrupted or missing Windows system files. For anyone experiencing similar issues, I’d like to share my step-by-step solution:

Step-by-Step Solution

1. Check Windows System Integrity Open Command Prompt as Administrator. Run the following command to check and repair system files:

sfc /scannow

If any issues are found, follow the on-screen instructions.

2. If Issues Persist: Use DISM Tool to Repair Windows Image Again, in an elevated Command Prompt, run: dism /online /cleanup-image /restorehealth

If DISM cannot find the necessary files, provide a local Windows installation source (for example, an install.wim file from a Windows ISO).

3. (Optional but recommended)

Use the Correct install.wim

Index Check which Windows edition is installed on your machine.

List available indexes in your install.wim with:

dism /Get-WimInfo /WimFile:F:\sources\install.wim

Use the appropriate index in your DISM command (replace 5 with the correct index):

dism /online /cleanup-image /restorehealth /source:F:\sources\install.wim:5 /limitaccess

4. Restart Your Computer

After running DISM successfully, restart your computer. 5. Run Power BI Desktop Again The WebView2 error should be gone and Power BI Desktop should launch normally.

Root Cause / Lessons Learned

The problem was not Power BI Desktop itself or the WebView2 runtime, but corrupt or missing system files in Windows. Repairing Windows with SFC and DISM solved the issue completely. I hope this helps someone else who might be stuck on the same problem. Don’t forget to check your Windows system health if you encounter strange errors in Power BI Desktop or other apps using WebView2!

Best regards, Carsten

[hellokitty_93]

I've had this issue last week and now again today. It's impossible to work when it crashes all the time and all your work isn't saved.