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rahulshevde

Power BI Desktop WebView2 crash

Submitted by Employee on ‎03-14-2022 12:12 PM

Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at pbidesktopwebview2issues@service.microsoft.com

Status: Delivered

Hi all ,

We have noticed your problem, this problem is mostly related to the environment, usually anti-virus and code integrity conflict, or webview2 should be upgraded, you can refer to this document below.

Resolve startup issues with Power BI Desktop - Power BI | Microsoft Learn

If the problem still exists, you need to collect logs for further troubleshooting.Since community support engineers don't have that access, I would suggest opening a Support Ticket. And a dedicated Microsoft engineer will come to solve the problem for you.

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,
Community Support Team _ Ailsa Tao

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158 Comments (158 New)
Comments
AntonioSantos19
Regular Visitor
‎08-18-2023 09:57 AM

This problem is happenig to me, any solution?

kurude
New Member
‎08-19-2023 01:14 PM

I just got the issue

      My powerBI does not close 

lauminagui
New Member
‎08-21-2023 10:16 AM

Power BI Desktop WebView2 crash:

what can i do?

i need help please

mike_honey
Memorable Member
Memorable Member
‎08-23-2023 08:09 PM

I just had my 2nd WebView2 crash since "D-Day" (July 13). Lucked out with the timing as I had just pressed save, so didn't lose any work this time.

On the one hand, 2 crashes in 5 weeks is not a lot, considering I use Power BI all day every day. On the other hand, that's 2 more crashes than I've experienced in prior months, when I always had the preview feature turned off.

I figure this is now just part of the dismal routine of using Power BI Desktop. You always had to take regular manual backups and save frequently as the Undo functionality is very limited, and there have often been other bugs that can cause a freeze or crash.

Definitely demo using the web browser client as much as possible, a "grey screen of death" crash like this is not a good look if you are trying to convince someone to use this product.

blodus
Advocate II
Advocate II
‎09-08-2023 08:58 AM

OMG - a link from a Microsoft error message takes me to a forum. How lame. 

Svrakas
New Member
‎09-11-2023 05:25 AM

Microsoft Team, 

 

I think it is now being reported for over a year. I am not seeing any progress updates on this forum. Could you update us with the status of the bug(s) fix for this?

 

PowerBI is a fantastic product, and I think it deserves to be abandoned for support-fix reasons (see earlier comments). 

 

Thanks,

 

SV

Walunj
New Member
‎09-11-2023 05:30 AM

i'm having the same issue

OrrinEdenfield
Employee
Employee
‎09-15-2023 03:43 AM

Still getting crashes from WebView2 when trying to connect to internal reporting cube. Seems to be intermittent but I've seen it happen a few times now over the past week. Using Version 2.121.644.0 64-bit September 2023 for Power BI Desktop and WebView2 116.0.1938.81.

wafa
New Member
‎09-19-2023 03:01 AM

I got this error also.   Power BI desktop was just full screen, all black, with a message box saying "Power BI is experiencing a problem with WebView2. "

bgatzemeyer
Frequent Visitor
‎09-19-2023 07:02 AM

Got the error today and continue to get it on the recovery of that file (luckily it was just saved and backed up).

 

Version: 2.121.662.0 64-bit (September 2023)

 

bgatzemeyer_0-1695132056617.png

 

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