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rahulshevde

Power BI Desktop WebView2 crash

Submitted by Employee on ‎03-14-2022 12:12 PM

Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at pbidesktopwebview2issues@service.microsoft.com

Status: Delivered

Hi all ,

We have noticed your problem, this problem is mostly related to the environment, usually anti-virus and code integrity conflict, or webview2 should be upgraded, you can refer to this document below.

Resolve startup issues with Power BI Desktop - Power BI | Microsoft Learn

If the problem still exists, you need to collect logs for further troubleshooting.Since community support engineers don't have that access, I would suggest opening a Support Ticket. And a dedicated Microsoft engineer will come to solve the problem for you.

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,
Community Support Team _ Ailsa Tao

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158 Comments (158 New)
Comments
DouweMeer
Post Prodigy
Post Prodigy
‎05-15-2023 10:11 AM

I just got hit with this. 

I presume it was caused because I accidentally forgot to apply a filter on a very big measure while also refresh a large dataset basically making my computer run out of memory. Or so I presume. First thing I noticed something was odd was when Teams said it has a glitch and needed to restart. Then Chrome died and all my windows reorganized on different screens (got 3 screens). Power BI was "running", thought it was frozen just like the query that was running. 

Once I force closed Power BI through taskmanager, I got hit with a pop-up to get in touch. Which I ignored, obviously, but then it threw up 3 more pop-ups with the same message so I was "fine, okay, I'll go to that page". Now my screen is just black on the screen where it used to be so I think I need another force close or something to kill it eventually.  

mike_honey
Memorable Member
Memorable Member
‎05-19-2023 04:57 PM

Just got hit with this (again), so turning it off on all my machines (again).

It's been kind of incredible and quite disturbing to watch the catastrophic issue with this fundamental feature roll on for 14 months now. My fear is that one day a gung-ho PM will just go: "You know what, I say it's ready! Oorah!".  Pushing this feature out of Preview would foist it on the millions of users of Power BI Desktop, soon affecting the many more millions of consumers of Power BI content, including the public relying on critical government healthcare data.

In the meantime, y'all have lost another few data points in your instrumentation - does it look like this issue is going away yet?

Samuel_159
New Member
‎06-07-2023 07:48 AM

I am having this issue as well.

Nahum
Frequent Visitor
‎06-16-2023 09:01 AM

Just experienced this crash. It happened when I was trying to restart the computer, and had to stop that process to close outlook. PowerBi had crashed with a popup message that brought me here.

 

Nothing serious. I have to restart the computer anyways, and was done with PowerBi at the time. I'll be back if the issue pops up after the restart.

amutumula
New Member
‎07-03-2023 01:23 AM

My dashboard is not updating all data present

RVS_Phil
New Member
‎07-05-2023 06:51 AM

Suddenly having this issue out of nowhere.

IT dept refreshes connection so I can get back onto Desktop then if I have the audacity to try and switch between two sheets it comes up again

SamritiGrewal
Regular Visitor
‎07-06-2023 08:40 AM

Having similar issue

mike_honey
Memorable Member
Memorable Member
‎07-13-2023 06:04 AM

D-Day has arrived - good luck everyone!

ADMusselman
Regular Visitor
‎07-31-2023 12:07 PM

Just had the WebView2 error. Power BI version is Version: 2.119.986.0 64-bit (July 2023). The error occurs for me when almost exclusively when I remove my laptop from a docking station. It does not occur every time, but frequently enough. 

JuanP-
Regular Visitor
‎08-12-2023 08:19 PM

Encontré una solución espero les sea de ayuda.

Primero les quisiera contar el error como se presentaba en mi equipo y como se dio la solución por “casualidad”.

1- Mi equipo venía presentando un problema con los navegadores Microsoft Edge y también con Google Chrome, los cuales se cerraban sin ningún tipo de aviso, intente reinstalar, borrar registros, extensiones, historial, en general todo, pero nada funcionaba.

2- Empecé a utilizar power Bi hace poco tiempo, el cual también se cerraba, pero me arrojaba el error de WebView2 para el cual probé todas las soluciones respecto a reinstalar de nuevo e incluso creo que modifiqué el registro de acuerdo a algún tutorial, se repitó la historia, nada funcionó.

3-Solución: Encontré que hay una herramienta en W10 llamada "Visor de Eventos", ahí busqué los eventos de Aplicación de tipo error de la hora en se me cerró el navegador, (En su caso podría ser en el momento en que se cerró Power Bi u otro programa que les presente error)

 

JuanP_2-1691895750246.png

Ahí visualicé, que el error de la aplicación coincide con la aplicación que se cerró sin aviso, pero también una ruta de un módulo con errores que pertenece a otro programa, el cual desinstalé y ahora mis navegadores y Power Bi funcionan correctamente

Saludos, espero funcione para ustedes también.

@ADMusselman , @mike_honey 

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