Personal Gateway stopped working

[Atish]

HI All,

I have a Personal Gateway on a VM running Server 2012 Datacenter [No Service Pack].

The Gateway just stopped working on Saturday 18th Nov18. I have tried restarting the service, reinstalling the gateway, however, I keep getting the following error:

Error generating an asymmetric key.
Key not valid for use in specified state.

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.GenerateAsymmetricKey()
at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GenerateAsymmetricKey()An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Security.Cryptography.CryptographicException: Key not valid for use in specified state.

at System.Security.Cryptography.Utils.CreateProvHandle(CspParameters parameters, Boolean randomKeyContainer)
at System.Security.Cryptography.Utils.GetKeyPairHelper(CspAlgorithmType keyType, CspParameters parameters, Boolean randomKeyContainer, Int32 dwKeySize, SafeProvHandle& safeProvHandle, SafeKeyHandle& safeKeyHandle)
at System.Security.Cryptography.RSACryptoServiceProvider.GetKeyPair()
at Microsoft.PowerBI.DataMovement.CommonUtilities.AsymmetricKeyEncryptionHelper.ProduceAsymmetricKey(String containerName, Boolean cleanUpOldKeys)
at Microsoft.PowerBI.DataMovement.Pipeline.Common.Diagnostics.PipelineTelemetryService.ExecuteInActivity[T](PipelineActivityType pipelineActivityType, Func`1 action)
at SyncInvokeGenerateAsymmetricKey(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Gateway service health check failed.

Below is the stack trace:
Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClientException: Error getting Gateway service health data. ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pipe://localhost/powerbi/gatewayconfiguration/service that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.IO.PipeException: The pipe endpoint 'net.pipe://localhost/powerbi/gatewayconfiguration/service' could not be found on your local machine.
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.PipeConnectionInitiator.GetPipeName(Uri uri, IPipeTransportFactorySettings transportFactorySettings)
at System.ServiceModel.Channels.NamedPipeConnectionPoolRegistry.NamedPipeConnectionPool.GetPoolKey(EndpointAddress address, Uri via)
at System.ServiceModel.Channels.ConnectionPoolHelper.TakeConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.GetServiceHealth()
at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GetServiceHealth()
--- End of inner exception stack trace ---
at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GetServiceHealth()
at Microsoft.PowerBI.DataMovement.GatewayCommon.Checks.GatewayServiceCheck.RunCheck()

[v-jiascu-msft]

Hi @Atish,

Firstly, please download and use the latest version of Data Gateway: https://powerbi.microsoft.com/en-us/gateway/.

Secondly, please follow these step to fix this issue.

Cause: This error is caused by a missing or corrupt "c:\users\PBIEgwService" folder. There is definitely a problem if you see "c:\users\TEMP".

If the folder is in the recycle bin restore it.

If the folder cannot be restored there are two options

1. Run the service as another user

OR

1. Recreate the "c:\users\PBIEgwService" folder. To do this follow these steps
   1. Stop the PBIEgwService
   2. open an administrator command prompt
   3. cd c:\users
   4. robocopy default PBIEgwService /MIR /SEC /SECFIX /R:0 /XJ
   5. icacls PBIEgwService /grant PBIEgwService:F /T
   6. Start the PBIEgwService
   7. Configure the gateway

Best Regards!

Dale