Owl error for some users

[abigail_mcgowan]

Some users are unable to load their Power BI reports and are instead getting the following message

I know this usually resolves itself, but in the past it has taken several days to go away.

Looking for advice or guidance to move things along more quickly.

Best

[abigail_mcgowan]

I have found that connecting to a VPN resolves the issue.

[v-cazheng-msft]

Issue is resolved by using VPN.